Here are the descriptions of problems connected with BRONTOK-S and smss.exe we received earlier:
Problem Summary: BRONTOK !
to whom it may concern,
a little window appears saying invalid picture brontok A HVM31.... it appears about 20 times on top of each other and my laptop restarts alone. please i need the steps to MANUALLY remove this virus since i can't download anything ! please reply asap it's urgent !!
Thank you in advance !
The support ticket is opened for this person in our HelpDesk and our support team is currently solving the problem described.
Problem Summary: brontok.s worm problem
I used nod32 anti virus and my pc affected with brontok.s worm and my anti virus software detected this worm and move it to quarantine but it could'nt remove it please help me to remove this worm for ever.
The problem of nashaat khaleel shawkat was resolved by our support team.
Problem Summary: Virus
brontok.a[18].norbet[by:hvm31]
This virus keep on opening my internet explorer and also keep on restarting my computer.
Please help
The file below is not the correct one.
We examined this request and answered Willie Lottering by email.
Problem Summary: my laptop has been attacked by brontok
I have a black screen and an internet browser for Brontok.A[18].Norbet. I can only log onto theh machine but i cannot do anything.
Reply of our support team was forwarded to omphile via email.
Problem Summary: the message in green colour with bronntok.a[18].norbet
the program opens internet exloper with the address\r\n\"c:\\documents and settings\\mapeza\\my documents\\my pictures\\about.Brontok.a.html\"
We worked out the solution of descirbed problem and sent our suggestions to winter nhuruza.
Problem Summary: Brontok.A(18)
How can l remove Brontok.A(18) manually? My pc is not responding when l click using the mouse. It freezes and refuses to respond. It refuses to run ms dos prompt as well. Also refuses to run in safe mode. Please help.
Thembani Nyathi received email with possible solutions of his problem.
Problem Summary: smss.exe file can\'t be copied
When I tried to upgrade Windows 2000 to Windows XP the file smss.exe failed to copy and setup could not continue after skiping this file
Several possible methods of solving the problem mentioned by BRIAN MATSIKURE were sent to the provided email address.
Problem Summary: Laptop slow an programs take long to open
Laptop slow takes long to open folders and programs from time to time a message comes up of brontoks green background
Our support team answered the request of Modise by email.
Problem Summary: my computer\'s have brontok.s
my computer\'s have brontok.s
golam, please check your email for our answer.
Problem Summary: Brontok.A[18].Norbet
i have this internet explorer that displays this virus in my pictures tried to remove but keeps coming back. i never installed or accessed internet on my pc.\\r\\nPlease help with removal that does not require internet access
Dale Halim, we sent the solution of this problem to your mailbox.
Problem Summary: denil of service
brontok.dr worm is making me suffer my pc respond after a long time please help
Our support team contacted mthura with the solution of the problem described.
Problem Summary: My local hard drives and usb flash drive are infected with brontok worm
Hi .AS I told My local hard drives and usb flash drive are infected with brontok worm.I cleaned EXE files Many time s with node 32 bbut still my pc and usb flash are infected.\r\nwhen I type\"regedit \"(start ,run) an error message appears as this reigstery ediiting has been disabaled by ur adminestartor.help me plz.EMERGNCY
The problem of vahid forughi was resolved by our support team.
Problem Summary: Brontok.A[18].Norbet
i have this internet explorer that displays this virus in my pictures tried to remove but keeps coming back. i never installed or accessed internet on my pc.\r\nPlease help with removal that does not require internet access
We examined this request and answered Maletsatsi by email.
Problem Summary: smss.exe - No Disk keeps poping up
I keep having SMSS.EXE - No Disk error pop up when i load windows. When i click cancel, other program names will come up with the same error!
Reply of our support team was forwarded to Matthan via email.
Problem Summary: Getting a folder name \'New Folder\
facing a problem of getting a \'New Folder every where in my drives.Also it takes the name of the original folder .it comes again after deleting also whenever i start my PC
We worked out the solution of descirbed problem and sent our suggestions to SHUBHENDUNATH.
Problem Summary: denied work
the i was usin on them for example yahoomail and other like that stoped doing any thing it cannot closed when i want to cloth it when click on any button itcant do any thing.
ahmedin received email with possible solutions of his problem.
Problem Summary: Keep rebooted my computer
everytime i try to get this brontok out of my computer it restarts it and I cannot download anything to get rid of this
Several possible methods of solving the problem mentioned by Diane Maldonado were sent to the provided email address.
Problem Summary: there is an brontok s inmy mobile
when I connect my mobile to the computer this problem occurs(please insert disk in drive I)\r\nhow can I delet brontok s?
Our support team answered the request of sina by email.
Problem Summary: virus problem
Dear sir/madam
My pendrive is infected by a virus whenever i plugged in the pc a file name sharokh.exe always appears there if i delete it,it disappears again and i have also scan by updated antivirus like avast,symantec.kaspersky but no result i get till now.so plz help that how to remove that.i will be very thankful to you.
suraj, please check your email for our answer.
Problem Summary: virus problem
Dear sir/madam
My pendrive is infected by a virus whenever i plugged in the pc a file name sharokh.exe always appears there if i delete it,it disappears again and i have also scan by updated antivirus like avast,symantec.kaspersky but no result i get till now.so plz help that how to remove that.i will be very thankful to you.
suraj, we sent the solution of this problem to your mailbox.
Problem Summary: brontok
my task manager and folder options are not working(opening).i think its a brontok .plz suggest me a strong software or any easy method to overcome this problem.....
Our support team contacted sahil salgotra with the solution of the problem described.
Problem Summary: smss.ex
while i open my computer it appears smss.ex-No disk.please insert disk.....pla solve this problem .
tanx
The problem of M.B.araya was resolved by our support team.
Problem Summary: reproducing a folder duplicating the name of an existing folder
Virus reproduces a folder either called New folder or duplicating the name of an existing folder. On deletion it reproduces itself
We examined this request and answered Chapol Hasan by email.
Problem Summary: USB port problem--> smss.exe no disk
When I connect a device to my laptop via the USB port, the following message is shown: smss.exe no disk
\"There is no disk in the drive. Please insert a disk into the drive\\Device\\Harddisk2\\DR14\". It must be added that the device is recognized. after the message if I try to run a program my computer hangs until I unplug it.
Reply of our support team was forwarded to Mohammad via email.
Problem Summary: smse.exe (Application Error)
Again and again smse.exe (Application Error) , comes in sometimes in word, lotus, Plz suggest.
We worked out the solution of descirbed problem and sent our suggestions to Dushyant Sharma.
Problem Summary: not able to copy the file smss.exe
I am failing to copy the file smss.exe. What can I do to be able to do this
BRIAN MATSIKURE received email with possible solutions of his problem.
Problem Summary: Brontok virus
Brontok was in my laptop for a while actually since ihave like a month or more..now finally my laptop doesnt open on desk it just starts up normally and then goes on a blank screen then sometimes brontok pops up..how do i solve this problem plz help
Several possible methods of solving the problem mentioned by Yusuf were sent to the provided email address.
Problem Summary: smss.exe problem
I recenty had smss.exe infection. I cannot unhide any hidden files. I cannot open my USB memory sticks.
Our support team answered the request of Saifur Rahman by email.
Problem Summary: Brontok.s
I haVE BRONTOK.S IN MY PC
henri, please check your email for our answer.
Problem Summary: BRONTOK VIRUS!!
This Virus Disabled my folder options, regedit, and task manager, hELp how to kill this virus!!
Josef Ouano, we sent the solution of this problem to your mailbox.
Problem Summary: smss.exe
i need to remove smss.exe from my system.two instances of smss.exe are there in my tsk mgr... how to remove it?its like worm/virus
Our support team contacted vijay with the solution of the problem described.
Problem Summary: internet explorer opening with the BRONTOK.A[18].NORBET
some times sytem is opening internet explorer withBRONTOK.A[18].NORBET
The problem of Abdul Rahaman Khan was resolved by our support team.
Problem Summary: Bronstok.A[10] Jowabot by HVM31 VM Community
I have an old laptop,acer 200dX with Windows2000pro.When the computer is switched on a couple of command windows popup,winnt\\shellnew\\bronstab.exe and ekplo~.exe appear on Active Desktop.I have no access to the Administrative Tools in the Control Panel.I cannot access any file that has anything to do with the Registry,the computer shuts down and restarts.There are many .exe files that are undeletable such as desktop on active desktop,WINNT & eksplorasi both in WINNT folder,admin\'s setting.scr in System 32,lots of files that have the name of the preceding file.Under device manager,Microsoft HID Class Driver,SMDRV both not working properly.The Floppy drive behaves as if there is a disk in it whether theres one in it or not.When shutting it down explorer.exe window pops up.Most of the time the only way to switch it off is via the power switch.Lastly when I enable or disable hardware or plug in a USB device the computer restarts automatically.
We examined this request and answered Chad by email.
Problem Summary: worm.brontok.i
Folder has duplicate .exe file
regedit disable
internet explorer shuts down when i try to do online scans or any kind of surfing
cannot scan with antivirus
Reply of our support team was forwarded to ty via email.
Problem Summary: brontok virus
hi, i think i picked up brontok virus. internet explorer shuts down when i try to do online scans or any kind of surfing etc. i also get a window popup that has win32.brontok as the reason. it gives me an option to click \"protect now\" or something and if i click, it takes me to IE and then internet just crashes again.
i have tried a couple things that people suggested online, but it\'s still there.
can you help??
We worked out the solution of descirbed problem and sent our suggestions to craig.
Problem Summary: Folder has duplicate .exe file
original folder are hidden and executable file with the name and icon of the folder are created.
it duplicate all the folder to executable file
Julius Pono received email with possible solutions of his problem.
Problem Summary: remove smss.exe to my pc
how to remove smss.exe to my pc?
Several possible methods of solving the problem mentioned by slashter34 were sent to the provided email address.
Problem Summary: New folder
Virus reproduces a folder either called New folder or duplicating the name of an existing folder. On deletion it reproduces itself
Our support team answered the request of Vicky Dyer by email.
Problem Summary: SMSS.EXE
SMSS.EXE.THERE IS NO DISK IN THE DRIVE PLEASE INSERT A DISK\\DEVICE\\HARDDISK\\DR4
REZA, please check your email for our answer.
Problem Summary: Viruis
brontok.a(18).norbet ,massege keeps on popieng
Joe, we sent the solution of this problem to your mailbox.
Problem Summary: Brontok PC Virus
How do I remove this: Brontok.A[18].NorBet virus from XP? It is bases as a file in the My Pictures folder on my friend\'s pc. He is not connected to the Internet so i need something i can download as an .exe to ot on his machine.
Our support team contacted Cindy with the solution of the problem described.
Problem Summary: explorer.exe Resetting
Problem in the smss.exe directory. Virus or Trojan is able to copy itself into removable hardware autorun. Resetting explorer.exe and computer shuts down says that the drve host was terminated. Formatting pc is out of the question
The problem of Adusamed was resolved by our support team.
Problem Summary: Brontok.DR
I have Brontok.DR on my flash drive and every time I run an antivirus it removes it but it keeps coming back. Is there any way to remove it manually? Thank you
We examined this request and answered Sam by email.
Problem Summary: Virus on my PC
How do I remove this: Brontok.A[18].NorBet virus from XP? It is bases as a file in die My Pictures folder
Reply of our support team was forwarded to Harry Louw via email.
Problem Summary: i got brontok.s
please help me remove them
We worked out the solution of descirbed problem and sent our suggestions to phu dang.
Problem Summary: Task Manager/Folder Options are disabled.
Hello,
Virus has disabled Task Manager/Folder Options are disabled. It has also affected my external hard drive & pen drive. Please adivse a solution.
thanks
Ramya received email with possible solutions of his problem.
Problem Summary: brontok.s worm
stg
Several possible methods of solving the problem mentioned by ali were sent to the provided email address.
Problem Summary: Brontok on my USB-flash drive
my flash drive was infected by Brontok. how could i remove it to stop infecting my computer?
is there any other solution than reformating my flash drive?
Our support team answered the request of dyan by email.
Problem Summary: One of our computers is infested with Brontok.A[18].NorBet
One of our computers is infested with Brontok.A[18].NorBet, and we have tried (so far in vain) to remove it.
- attempting to start msconfig results in reboot
- attempting to start cmd results in reboot
- trying to end suspicious process, such as smss.exe is denied
- attempting to download and install prescribed software results in reboot
- attempting to open regedit results in system reboot
- attempting to visit some websites with possible solutions result in system reboot
I have read several pages on the internet claiming to have solutions, but most of these \"solutions\" require accessing certain locations on the computer or installing software. These actions are made impossible by Brontok.A., making the \"solutions\" practically useless.
Do you have real solutions that are different from what others have?
Manny, please check your email for our answer.
Problem Summary: regrdit disable
regedit disable and theres a brontok virus and i dont have internet connection, how to deal with it?
amy, we sent the solution of this problem to your mailbox.