Torpig Removal: Remove Torpig Forever

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Threat's description and solution are developed by Security Stronghold security team.

Here you can also learn:

* What is Torpig? Technical details of Torpig problem and Torpig removal tool.

* Methods for manual Torpig removal.

* Instant professional support in solving Torpig error from our Security Support Team.


Threat indicator: HIGH

Threat's profile

Name of the threat:

Command or file name:

Threat type:

Affected OS:

Torpig

vx.exe

Spyware/trojan

Win32 (Windows 9x, Windows XP, Windows Vista, Windows Seven)


Machines where IE is the primary browser are particularly woundable to Torpig assails even if there's a worthy Torpig removal tool on PC as this browser is tightly imploded with operating system that lets Torpig to accession to crucial PC parts, so it is needful to remove Torpig just now. There were a various of acts of legislations passed to supervise setting up of application suspecting to be Torpig when battling to remove Torpig. Torpig deceives consumers either by transfering on desirable programs or by deceiving them into installation it (trojan method). Torpig gets on a PC through fraud of the user or through operating of programs sensitivities, so, you ought to to remove Torpig as quickly as possible. Torpig that comes bundled with shareware products softwares may be described in the covenants text, especially in condition with Torpig removal tools when user wants to remove Torpig. Only few Torpig developers have been blamed and many act openly though some have faced lawsuits.


Torpig intrusion method

Torpig copies its file(s) to your hard disk. Its typical file name is vx.exe. Then it creates new startup key with name Torpig and value vx.exe. You can also find it in your processes list with name vx.exe or Torpig.

If you have further questions about Torpig, please fill in the form above and we'll contact you shortly.

If you are not sure what to delete, use our award winning program - Torpig Removal Tool will find and fully remove Torpig and all problems associated with Torpig virus.

Fast, easy, and handy, Torpig Removal Tool protects your computer against Torpig that does harm to your computer and breaks your privacy. Torpig Removal Tool scans your hard disks and registry and destroys any manifestation of Torpig. Standard anti-virus software can do nothing against malicious programs like Torpig. Remove Torpig straight away!

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How to fix Torpig?

This problem can be solved manually by deleting all registry keys and files connected with Torpig, removing it from starup list and unregistering all corresponding DLLs. Additionally missing DLL's should be restored from distribution in case they are corrupted by Torpig.

To get rid of Torpig, you should:

1. Kill the following processes and delete the appropriate files:

no information

Warning: you should delete only those files which checksums are listed as malicious. There may be valid files with the same names in your system. We recommend you to use

  • Key: System\CurrentControlSet\Services\ldrsvc\DisplayName
  • Key: System\CurrentControlSet\Services\gb\DisplayName
  • Key: SYSTEM\ControlSet001\Enum\Root\LEGACY_LDRSVC\0000\Control
    Value: ActiveService
  • Key: SYSTEM\CURRENTCONTROLSET\ENUM\ROOT\LEGACY_GB\0000\Control
    Value: *NewlyCreated*
  • Key: SYSTEM\CurrentControlSet\Services\ldrsvc\Parameters
    Value: ServiceDll
  • Key: Software\Microsoft\Windows\CurrentVersion\Run
    Value: 897586e9.exe
  • Key: Software\Microsoft\Windows\CurrentVersion\Run
    Value: Windows update loader
  • Key: software\microsoft\windows\currentversion\run
    Value: 897586e9.exe
  • Key: software\microsoft\windows\currentversion\run
    Value: windows update loader
  • Key: Software\Microsoft\Windows\CurrentVersion\Run
    Value: shell
  • Key: System\CurrentControlSet\Services\ldrsvc
    Value: Type
  • Key: System\CurrentControlSet\Services\ldrsvc
    Value: Start
  • Key: System\CurrentControlSet\Services\ldrsvc
    Value: ErrorControl
  • Key: System\CurrentControlSet\Services\ldrsvc
    Value: ImagePath
  • Key: System\CurrentControlSet\Services\ldrsvc\Security
    Value: Security
  • Key: System\CurrentControlSet\Services\ldrsvc
    Value: ObjectName
  • Key: SYSTEM\CURRENTCONTROLSET\ENUM\ROOT\LEGACY_LDRSVC
    Value: NextInstance
  • Key: SYSTEM\CURRENTCONTROLSET\ENUM\ROOT\LEGACY_LDRSVC\0000\Control
    Value: *NewlyCreated*
  • Key: SYSTEM\CURRENTCONTROLSET\ENUM\ROOT\LEGACY_LDRSVC\0000
    Value: Service
  • Key: SYSTEM\CURRENTCONTROLSET\ENUM\ROOT\LEGACY_LDRSVC\0000
    Value: Legacy
  • Key: SYSTEM\CURRENTCONTROLSET\ENUM\ROOT\LEGACY_LDRSVC\0000
    Value: ConfigFlags
  • Key: SYSTEM\CURRENTCONTROLSET\ENUM\ROOT\LEGACY_LDRSVC\0000
    Value: Class
  • Key: SYSTEM\CURRENTCONTROLSET\ENUM\ROOT\LEGACY_LDRSVC\0000
    Value: ClassGUID
  • Key: SYSTEM\CURRENTCONTROLSET\ENUM\ROOT\LEGACY_LDRSVC\0000
    Value: DeviceDesc
  • Key: SYSTEM\CURRENTCONTROLSET\SERVICES\ldrsvc\Enum
  • Key: SYSTEM\CURRENTCONTROLSET\SERVICES\ldrsvc\Enum
    Value: Count
  • Key: SYSTEM\CURRENTCONTROLSET\SERVICES\ldrsvc\Enum
    Value: NextInstance
  • Key: System\CurrentControlSet\Enum\Root\LEGACY_LDRSVC\0000\Control
    Value: ActiveService
  • Key: System\CurrentControlSet\Services\gb
    Value: Type
  • Key: System\CurrentControlSet\Services\gb
    Value: Start
  • Key: System\CurrentControlSet\Services\gb
    Value: ErrorControl
  • Key: System\CurrentControlSet\Services\gb
    Value: ImagePath
  • Key: System\CurrentControlSet\Services\gb
    Value: DisplayName
  • Key: System\CurrentControlSet\Services\gb\Security
    Value: Security
  • Key: System\CurrentControlSet\Services\gb
    Value: ObjectName
  • Key: SYSTEM\CurrentControlSet\Services\gb\Parameters
    Value: ServiceDll
  • Key: SYSTEM\CURRENTCONTROLSET\ENUM\ROOT\LEGACY_GB
    Value: NextInstance
  • Key: SYSTEM\CURRENTCONTROLSET\ENUM\ROOT\LEGACY_GB\0000
    Value: Service
  • Key: SYSTEM\CURRENTCONTROLSET\ENUM\ROOT\LEGACY_GB\0000
    Value: Legacy
  • Key: SYSTEM\CURRENTCONTROLSET\ENUM\ROOT\LEGACY_GB\0000
    Value: ConfigFlags
  • Key: SYSTEM\CURRENTCONTROLSET\ENUM\ROOT\LEGACY_GB\0000
    Value: Class
  • Key: SYSTEM\CURRENTCONTROLSET\ENUM\ROOT\LEGACY_GB\0000
    Value: ClassGUID
  • Key: SYSTEM\CURRENTCONTROLSET\ENUM\ROOT\LEGACY_GB\0000
    Value: DeviceDesc
  • Key: SYSTEM\CURRENTCONTROLSET\SERVICES\gb\Enum
  • Key: SYSTEM\CURRENTCONTROLSET\SERVICES\gb\Enum
    Value: Count
  • Key: SYSTEM\CURRENTCONTROLSET\SERVICES\gb\Enum
    Value: NextInstance
  • Key: System\CurrentControlSet\Enum\Root\LEGACY_GB\0000\Control
    Value: ActiveService
  • Key: SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System
    Value: Wallpaper
    Data: %windows%\desktop.html
  • Key: SYSTEM\CurrentControlSet\Enum\Root\LEGACY_LDRSVC\0000
    Value: Driver
  • Key: SYSTEM\ControlSet001\Services\ldrsvc\Parameters
    Value: ServiceDll
  • Key: SYSTEM\ControlSet001\Enum\Root\LEGACY_LDRSVC\0000
    Value: Driver
  • Key: Software\Microsoft\Windows NT\CurrentVersion\Winlogon
    Value: Shell
    Data: explorer.exe "C:\Program Files\Common Files\Microsoft Shared\Web Folders\ibm00001.exe"
  • Warning: if value is listed for some registry entries, you should only clear these values and leave keys with such values untouched. We recommend you to use Here are the descriptions of problems connected with Torpig and vx.exe we received earlier:

    Problem Summary: rapport say i have a torpig

    trusteer rapport say i have a torpig i have downloaded several scanners andnothing has worked

    The support ticket is opened for this person in our HelpDesk and our support team is currently solving the problem described.

    Problem Summary: Notice from Qwest of bot/malware

    Qwest stating our computer has a Malware Type identified as Mebroot and/or Torpig. When the computer is turned on, a blue screen pops up and some sort of systems check scan is run and thenthe computer reboots. When we log onto the internet BING pops up twice as our home page and then the Google home page pops up. Google is the home page. Then MSN error message comes up and closes down the internet. Hope this is sufficient. Thanks

    The problem of Debbie was resolved by our support team.

    Problem Summary: Continued spam to one link from one friends mailbox.

    I have one address that shows but probably 100 attached and invisible that arrives in my mailbox from a friends address (The new emails cannot be deleted) Now I am also getting the same spam link from myself! The link is to CNBC-4.org
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    * Hi, rick
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    1. resume replies (10)
    2. reunion

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    whats up
    Saturday, December 4, 2010 10:27 AM
    From karen Kryder Sat Dec 4 15:27:01 2010
    X-Apparently-To: ylbrick@yahoo.com via 209.191.69.80; Sat, 04 Dec 2010 07:28:24 -0800
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    Did you know you can make a lot of money from the computer? I want you to get in on this with me, I've already make $1200 this week. Start by reading how to do it here, then get them to send the kit to your house. It's free! http://www.cnbc4.org
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    We examined this request and answered Rick by email.

    Problem Summary: How to remove torpig trojan virus - Is your Torpig removal free?

    My bank deactivated my online access because it says that I have the Torpig trojan virus at my IP address. At my IP address I have two computers: one, a Mac laptop and the other a Dell laptop. McAfee Plus is on theDell laptop but did not detect Torpig. Currently McAfee is running a virus scan (after I called them to complain) and that scan has not finished yet. I wonder if the Mac is infected but do not have McAfee on the Mac. I do not know which laptop I used two days ago that caused the bank alert. Bank access has Trusteer Rapport that detected Torpig. No other banking institutions have so alerted me.

    Reply of our support team was forwarded to David Hoopes via email.

    Problem Summary: My isp notified me that torpig is on my computer.

    I\'m guessing there\'s a connection between the torpig invasion and this: Yesterday, my email was hacked and someone used my name and email address to send a phishing scam to everyone in my email address book. Then they deleted the entire address book! I may or may not receive an email if you send it. \r\n\r\n

    We worked out the solution of descirbed problem and sent our suggestions to Richard Kronick.

    Problem Summary: virus

    i have torpig mebroot virus and i need a removal tool

    mary received email with possible solutions of his problem.

    Problem Summary: torpig bot

    how do i remove this i have run all my antivirus and still nothing thank you

    Several possible methods of solving the problem mentioned by mary were sent to the provided email address.

    Problem Summary: security system pop ups

    seceurity systems pop ups says i have viruses wants me to buy there software..crashes says your system is at risk

    Our support team answered the request of tammy by email.

    Problem Summary: no internet

    virus problem not sure which computer ,wont let me get to internet

    kelly stebbins, please check your email for our answer.

    Problem Summary: windows security allert, won\'t let me into email or my documents

    Windows reports that computer is infected. Anti-virus software helps to protect your computer against viruses and other security threats. Click here for the scan your computer. Your system might be at risk now.\r\nclick on this windows security alert warning and a screen pops up trying to sell me an anti-virus program.\r\nDETAILS Attack from: 143.77.4.131, port 38927 Attacked port: 29668\r\nThreat: Win32/N (Do you want to block this attack?)YES, OR NO.. then there is a sound like static background sometimes. Our phone No is 612-922-7153\r\n

    sandy mehrkens, we sent the solution of this problem to your mailbox.

    Problem Summary: wont let me into email, my documents etc.

    How can you solve my problem if I can\'t open my email?\r\nThings keep popping up that I can\'t even finish my comment to you. My phone no is 612-922-7153. \r\nInfiltration Alert: your computer is being attacked by an internet virus. It could be a password-stealing attack, a trojan - dropper or similar. DETAILS: Attack from: 137.10.82.69, port 25525 attacked port: 39713 Threat: Win32/Nuqel.E

    Our support team contacted sandy mehrkens with the solution of the problem described.

    Problem Summary: virus

    Qwest was blocking my service due to a virus. I believe the virus has been removed. I just need to verify that it was. Qwest suggested that I use this sight. Thank you

    The problem of jennie welsh was resolved by our support team.

    Problem Summary: Qwest says i have a bot and told me to go here

    Qwest said my computer has a bot that needs to be removed. They told me to go to this site and click torpig remover and mebroot remover

    We examined this request and answered mickie smith by email.

    Problem Summary: Removal of Torpig and Mebroot destaddr

    Log from Qwest DSL in regards to a Bot on my main PC. I ran a Symantec Mebroot removal tool and a Torpig removal tool, both did not find anything. I need help please, really do not want to wipe my hard drive. Thanks!\r\n\r\nBot Traffic Logs reported in the last 7 days:\r\nSource IP Date & Time (GMT) Source Port MW Type\r\n97.114.155.61 2010-06-20 06:04:06 srcport 61085 mwtype Mebroot destaddr 91.19.57.118 \r\n97.114.155.61 2010-06-20 06:05:04 srcport 61112 mwtype Mebroot destaddr 91.19.57.118 \r\n97.114.155.61 2010-06-20 06:09:03 srcport 61243 mwtype Mebroot destaddr 91.19.57.118 \r\n97.114.155.61 2010-06-20 06:10:03 srcport 61247 mwtype Mebroot destaddr 91.19.57.118

    Reply of our support team was forwarded to Sandra SanTara via email.

    Problem Summary: Hidden Bot? Virus

    Computer keeps freezing. Locked out from Qwest for Consumer Protection. Was able to run McAfee to completion no viruses reported. Ran Malware Bytes to completion no issues reported. Could not run spy bot programs Spybot Search & Destroy, Spyware Doctor. Qwest unlocked web access, but claims computer has a Bot virus. We have been given 7 days to correct. Qwest directed me to website that had information about TrojanAnsrin and TrojanMebroot removal information http://hosengo.spaces.live.com/. If Qwest detects malicious activity again they require proof that bot virus has been detected and removed. Plugging in internet cable for this computer prevents other computers from accessing internet. If this computer is unplugged, other computers can access internet without issues. No suspicious file to attach.

    We worked out the solution of descirbed problem and sent our suggestions to Ross.

    Problem Summary: computer affected with Torpig

    My Qwest subscriber has indicated that my computer is affected with Torpig.

    Patrick Martin received email with possible solutions of his problem.

    Problem Summary: Possible Virus

    My husband clicked on a link on his wall on Facebook and ever since the computer has been acting up.\r\nThere are no open proxys - that scan was clean.\r\nThank you!\r\n

    Several possible methods of solving the problem mentioned by Mary Scott were sent to the provided email address.

    Problem Summary: Torpig Bot

    Qwest keeps denying my connection even after reformat.

    Our support team answered the request of Zach Coverston by email.

    Problem Summary: Cant get on internet qwest puts stop on computer

    They say I have Bots

    Cindy Hatch, please check your email for our answer.

    Problem Summary: Cant get on internet qwest puts stop on computer

    They say I have Bots

    Cindy Hatch, we sent the solution of this problem to your mailbox.

    Problem Summary: virus detected

    torpig and mebroot detected from qwest, had to call company to unblock, there are three computers being used here, 2 lap tops and this flat screen, not sure what computer it was from

    Our support team contacted Michelle Phillips with the solution of the problem described.

    Problem Summary: Microsoft.com , security states our net work has malwareremove

    states we have Torpig Destadddr and Mebroot destaddr we need to be sure that they are not on my computer, we have three computers on our internet connection\r\n\r\n174.23.30.7 2010-06-01 03:17:21 srcport 52539 mwtype Torpig destaddr 91.20.205.56 \r\n174.23.30.7 2010-06-01 03:17:57 srcport 52547 mwtype Torpig destaddr 91.20.205.56 \r\n174.23.30.7 2010-06-01 03:18:59 srcport 52584 mwtype Mebroot destaddr 91.20.205.56 \r\n174.23.30.7 2010-06-01 03:19:59 srcport 52598 mwtype Mebroot destaddr 91.20.205.56

    The problem of Laura ThomassenPowell was resolved by our support team.

    Problem Summary: ISP says I have an open proxy and has disable my service

    Have checked proxy settings on all household computers and have found no open proxies, but Qwest insists that we have an open proxy setting on one or more of our machines.\r\n

    We examined this request and answered Sarah by email.

    Problem Summary: we have downloaded your product

    We have purchased your product and were downloading it. Now our computer just sits with the hour glassa and we can\'t get onto the internet

    Reply of our support team was forwarded to Mark Curry via email.

    Problem Summary: partial down load

    after we pruchased your product it went to a yellow screen that listed four items to down load started first listed. when it got to run screen it just stopped. also this was done on our laptop. I\'m sending this from our main pc because now the laptop is locked up. just hour glass.

    We worked out the solution of descirbed problem and sent our suggestions to mark curry.

    Problem Summary: bots

    we have our internet service thru qwest and they keep blocking our internet because they detect a bot virus and we have been unsuccesfull in finding the virus.

    Cody McGarry received email with possible solutions of his problem.

    Problem Summary: virus

    ss

    Several possible methods of solving the problem mentioned by francisco were sent to the provided email address.

    Problem Summary: za bot blocks my email and cause a screen that asks for personal info

    qwest cuts my service

    Our support team answered the request of todd ferryman by email.

    Problem Summary: I have been told by my ISP that I have a bot infection

    I have used up to date Spy doctor w/ antivirus, it says its clean but it keeps coming back.

    James, please check your email for our answer.

    Problem Summary: bots

    my internet provider says I have bots on my computer so the keep shutting off my internet service.

    James Cowns, we sent the solution of this problem to your mailbox.

    Problem Summary: qwest keeps locking down my internet

    Qwest says one or more computers on my wireless network are infected with torpig. I have run, spybot, rubotted, bothunter, malwarebytes and a squared on all 4 computers and have only found one virus called trojan.fakealert. My wireless network is secured.

    Our support team contacted kirby gordon with the solution of the problem described.

    Problem Summary: Bots removal

    Unknown why we have a bots, called quest. Thanks

    The problem of Keith Long was resolved by our support team.

    Problem Summary: My ISP keeps blocking my internet access

    My ISP says that I have the TORPIG virus & keeps blocking my internet access. I have tried several programs but have not had success in removing it. \r\n\r\nHELP I AM NOT SURE WHICH FILE IS SUSPICIOUS

    We examined this request and answered Peggy Maytum by email.

    Problem Summary: Notified by Qwest DSL ISP that we have Mebroot/Torpig Bot infection

    We believe the infection is confined to one computer on a network of three desktop computers, and have isolated that computer from the network. I am writing this from my notebook, connected temporarily to the network. \r\n\r\nThe suspect computer puts out gibberish I-net websites & data strings (when connected to the network) as monitored on our wireless router. The problem started on that computer with FakeAlert pop-ups & HelpAssist malware, even though Computer Assoc.(CA) Security Suite was installed. Those threats were cleaned using a variety of on-line malware cleaners, tools & finally the CA replaced with McAfee. McAfee now reports no threats found even after deep scan.\r\n\r\nAs a local, self-contained machine (no network connection), it will operate for awhile, although sometimes sluggishly & will eventually lock-up unexpectedly. The System Restore function is not accessible due to \'Group Policy\' that we did not set & cannot change. There is an extremely long Windows shutdown (at least 5-6 mins, & often much longer). \r\n\r\nRecently, two suspect files named \'eSellerateEngine.dll\' & \'eSellerateControl350.dll\' were created in the Windows directory (I disabled those files through a name change & they have not yet reappeared). \r\n\r\nThere are suspect sys files in the Windows/Temp folder that cannot be deleted normally, & if they are unlocked for deletion, they will reappear (see attached).\r\n\r\nHave been trying to get rid of this thing for a month & it keeps coming back. Any help would be much appreciated. \r\n

    Reply of our support team was forwarded to RL Tavernaro via email.

    Problem Summary: open proxy

    our internet provider, quest, sent us a message that they were shutting down our account because there was a threat that someone may be trying to access our sytem. The operator at Quest called it an \"open proxy\". She recommended the site hosengo.spaces.live.com and that is how I got hold of your site. I don\'t know whether you can hlp me with this problem. I scaned the problem with your site but there was not much information. We already hav AVG antivirus and spyware on the computer.\r\n\r\nRachelle

    We worked out the solution of descirbed problem and sent our suggestions to Rachelle Porter.

    Problem Summary: Notice from Qwest of bot/malware

    All I know is that Qwest told me I have bots and malware on my computer and that I need to do torpig removal and medroot removal. I have not noticed any problems with my computer.

    Kathryn Price received email with possible solutions of his problem.

    Problem Summary: Qwest tech dept says that we have a bott named torpig

    We have had this problem for several months and Qwest turns off our internet service about every week to two weeks.

    Several possible methods of solving the problem mentioned by David Fairchild were sent to the provided email address.

    Problem Summary: torpig and mebroot

    qwest says i have a torpig and mebroot problem on at least one of my four computers on my home network and turns off internet

    Our support team answered the request of Tom by email.

    Problem Summary: Qwest says my computer is infected with a Torpig virus

    I have no idea where this is or how to get rid of it. I have taken my computer in 3 times for this problem and the computer tech can not find it either. Can you help?

    Shelley Lee, please check your email for our answer.

    Problem Summary: qwest tells me I have this and blocks the internet

    rom: abuse@qwest.net \r\nSubject: [AB-M13414226B] Bot Traffic Logs for user \'mabrandee\'\r\nTo: martfam5@yahoo.com\r\nDate: Monday, May 10, 2010, 3:21 PM\r\n\r\nThe bot traffic reported to us is based on IRC and HTTP botnet monitoring.\r\n\r\nMebroot - Master Boot Record infector and downloader. To date, usually downloads Torpig, and is sometimes referred to as the same malware.\r\n\r\nTorpig - Also known as Sinowal, often downloaded with Mebroot and lumped together with it, steals identifying information, financial information, etc. from victim\'s computers, uses HTTP to report in and receive commands.\r\n\r\nSome additional information we\'ve found:\r\n Mebroot uses a rootkit, which means that the master boot\r\n record itself is infected. Trend Micro suggests performing a system\r\n recovery in addition to updating and running the latest antivirus:\r\n\r\n http://www.trendmicro.com/vinfo/virusencyclo/default5.asp?VNa\r\n me=TROJ_SINOWAL.AD&VSect=Sn \r\n\r\n Looks like McAfee suggests similar steps:\r\n http://vil.nai.com/vil/content/v_143908.htm#tab5 \r\n It looks like Torpig/Anserin removal isn\'t complete until registry keys\r\n are removed.\r\n\r\n Symantec\r\n http://www.symantec.com/security_response/writeup.jsp?docid=2008-010718-3448-99&tabid=3\r\n \r\n Torpig is also on the list of signatures that the Microsoft\r\n Malicious Software Removal Tool has:\r\n\r\n http://www.microsoft.com/security/malwareremove/default.mspx\r\n\r\n or on our site: http://www.qwest.net/MSRT \r\n\r\nBot Traffic Logs reported in the last 7 days:\r\nSource IP Date & Time (GMT) Source Port MW Type\r\n97.121.159.188 2010-05-09 22:09:43 srcport 61713 mwtype Torpig destaddr 91.19.38.27 \r\n97.121.159.188 2010-05-09 22:10:17 srcport 61719 mwtype Torpig destaddr 91.19.38.27 \r\n97.121.159.188 2010-05-10 00:11:21 srcport 64114 mwtype Torpig destaddr 91.19.38.27 \r\n97.121.159.188 2010-05-10 00:11:54 srcport 64122 mwtype Torpig destaddr 91.19.38.27 \r\n\r\n\r\nRegards,\r\n-- \r\nQwest Internet Solutions sysop@qwest.net, abuse@qwest.net\r\n \r\n Acceptable Use Policy\r\n http://www.qwest.com/legal/usagePolicy.html\r\n\r\n Terms of Service Policy\r\n http://www.qwest.com/legal/highspeedinternetsubscriberagreement/\r\n

    Brandee Martinez, we sent the solution of this problem to your mailbox.

    Problem Summary: Milicious Software

    One e-mail account compromised. Internet services restricted

    Our support team contacted Joshua with the solution of the problem described.

    Problem Summary: Qwest says I have bots

    Qwest says I have mebroot and torpig.\r\n\r\nThis site did a search and said mebroot is not there:\r\n\"Symantec Trojan.Mebroot Removal Tool 1.0.1\r\n Found drive \\\\.\\PhysicalDrive0, analyzing MBR...\r\n Creating FixMebroot service driver\r\n Running driver...\r\n Trojan.Mebroot has not been found active on your computer.\r\n Delete service driver\r\n Delete driver file\r\n End\r\nThe tool initiated a system reboot.\"\r\n\r\nHave not found Torpig either...

    The problem of Tina Fingar was resolved by our support team.

    Problem Summary: I think I am unknowingly hosting a trojan, malware or spybot

    I have a widget on a profile at Tagged.com which indicates where the visitor is from. When I viewed my profile before it advised of my correct I.P. Address; correct OS - Vista; correct Browser - IE 8; and, correct origin - the USA. I noticed about 2 weeks ago that it now shows that the origin is Duetschland. I am still in the USA. All other items were unchanged and correct.\r\nToday when using IE and Goggle Chrome with The computer slowed as it seems to do everyday at the approximately the same time around 11:30 AM to 11:45 AM. I locked the firewall using McAfee Security Center and cleaned the computer, shredded the unwanted materials, and did a scan of the computer for viruses. None were found. I restarted the computer and reopened IE and heard this announcement which stated this snapdrive user has used all their alloted space for today. If you need assistance go to snapdrive.com - I don\'t use snapdrive or snapdrive.com for anything that i know of on my computer. I went to snap drive.com and found the web site is in German. I tried to translate the page with babelfish and it said there was a problem with doing the translation. I checked McAfee for log of recent events and it said \"A computer at resolver.qwest.net has attempted an unsolicited connection to UDP port 62345 on your computer. I used McAfee to visually trace the URL 205.171.3.25 for resolver.qwest.net and it reported the following public information about the domain name I had traced: There were three names associated with it QWEST.NET.STIRLINGSHINE.COM; QWEST.NET.EMT-INDUSTRIES.COM; and, QWEST.NET. \r\nI used internic.net to trace the I.P. address 205.171.13.25 which is registered to a HOTLINEOFGIFTS.COM. I used internic.net to trace qwest.net.sterlingindustries.com which reported no match for that nameserver.\r\nI used internic.net to trace the qwest.net.emt-industries.com which reported it registered to Tucows Inc.\r\nI used internic.net to trace qwest.net which reported the following: Domain Name: QWEST.NET\r\n Registrar: CSC CORPORATE DOMAINS, INC.\r\n Whois Server: whois.corporatedomains.com\r\n Referral URL: http://www.cscglobal.com\r\n Name Server: DCA-ANS-01.INET.QWEST.NET\r\n Name Server: SVL-ANS-01.INET.QWEST.NET\r\n Status: clientTransferProhibited\r\n Updated Date: 26-aug-2009\r\n Creation Date: 28-aug-1995\r\n Expiration Date: 27-aug-2011\r\n\r\nI called Qwest my DSL provider. I am provided with the McAfee Security Center with my DSL service from Qwest. They recommended that in addition to McAfee that I should download Malwarebytes, which I did. I ran a scan with that and found no threats. They also recommended I come to your site...that\'s why I am here. \r\nI worry about two things:\r\nWhy is my I.P. address shown as Duetschland?\r\nIs there a threat in my computer that is collecting information and sending it that is not being recognized by McAfee?\r\nThank you for your help.\r\nKen

    We examined this request and answered Kenneth by email.

    Problem Summary: bots

    i have some bots in my computer

    Reply of our support team was forwarded to kristy via email.

    Problem Summary: internet access blocked

    our internet access was blocked by our ISP--Qwest. They provided this website to us and told us to go to the torpig removal tool link and the mebroot removal tool link. They were not able to provide any specific files or information they just recommended that we use these removal tools. Please advise.

    We worked out the solution of descirbed problem and sent our suggestions to julie.

    Problem Summary: Torpig

    Qwest says i have topig on at least one of my four computers a turns off internet access

    tom received email with possible solutions of his problem.

    Problem Summary: Qwest says I have virus

    Been going on for several weeks, nothing has worked. Qwest security team told me to come to this site, and ask for torpig removal.

    Several possible methods of solving the problem mentioned by T. Mansour were sent to the provided email address.

    Problem Summary: bot removal

    problems with DSL provider who keeps telling me I have Bots

    Our support team answered the request of Allen Butrica by email.

    Problem Summary: Virus or Spyware Infection

    Qwest had put a hold on our internet service due to a virus or spyware. I have purchased and downloaded the Premium version of Avira Anti-virus and ran the update and scan. I am not sure if I resolved the problem or not, which is why Qwest had me contact you.

    Ben Butzow, please check your email for our answer.

    Problem Summary: please remove bots

    \r\nQuest Telephone company keeps clsoing the internet down to us because they detect bots on our computers. \r\nthey E-mailed the following descriptions of the bots: \r\nsrcport 61746 mwtype Torpig destaddr 91.19.41.244\r\nsrcport 61749 mwtype Torpig destaddr 91.19.41.244

    Crossroads Community church , we sent the solution of this problem to your mailbox.

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