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What is Trust Cleaner? Technical details of Trust Cleaner problem and srsvc.exe file Manual solution methods Free download of a program that will solve your problem automatically Free instant professional support in solving Trust Cleaner and srsvc.exe error from our Security Support Team

Threat's profile

	Name of the threat: Trust Cleaner
	Command or file name: srsvc.exe
	Threat type: Adware
	Affected OS: Win32 (Windows 9x, Windows XP, Windows Vista)

Intrusion method

This threat copies its file(s) to your hard disk. Its typical file name is Trust Cleaner. Then it creates new startup key with name Trust Cleaner and value srsvc.exe. You can also find it in your processes list with name srsvc.exe or Trust Cleaner.

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How to fix Trust Cleaner

This problem can be solved manually by deleting all registry keys and files connected with this software, removing it from starup list and unregistering all corresponding DLLs. Additionally missing DLL's should be restored from distribution in case they are corrupted by Trust Cleaner. To fix this threat, you should:

1. Kill the following processes and delete the appropriate files:

• srsvc.exe
• tcd.sys
• tctool[1].exe
• Trust Cleaner.exe
• trustcleaner.exe
• wschtm35.dll
• xas.dat
• _uninst35.exe

Warning: you should delete only those files which checksums are listed as malicious. There may be valid files with the same names in your system. We recommend you to use True Sword for safe problem solution.

2. Delete the following malicious folders:

• C:\Program Files\trust cleaner\
• %autostart% \trust cleaner\

3. Delete the following malicious registry entries and\or values:

• Key: Software\Microsoft\Windows\CurrentVersion\Uninstall\Trust Cleaner Promo
  Value: DisplayName

• Key: Software\Microsoft\Windows\CurrentVersion\Uninstall\Trust Cleaner
  Value: DisplayName

• Key: CLSID\{24E27EA9-FCF3-444F-BD80-20543BA5D946}\InProcServer32
  Value: ThreadingModel

• Key: Software\Trust Cleaner\XASTMP

• Key: SYSTEM\CURRENTCONTROLSET\SERVICES\TrustCleanerDriver\Enum\0

• Key: Software\Trust Cleaner\Options
  Value: AutoScanOnStartup

• Key: SOFTWARE\Trust Cleaner
  Value: Install_Dir

• Key: SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\SharedTaskScheduler
  Value: {24E27EA9-FCF3-444F-BD80-20543BA5D946}

• Key: Software\Microsoft\Windows\CurrentVersion\Uninstall\Trust Cleaner Promo
  Value: UninstallString

• Key: Software\Trust Cleaner\Options
  Value: StartWithWindows

• Key: Software\Microsoft\Windows\CurrentVersion\Uninstall\Trust Cleaner
  Value: UninstallString

• Key: Software\Microsoft\Windows\CurrentVersion\Uninstall\Trust Cleaner
  Value: NoModify

• Key: Software\Microsoft\Windows\CurrentVersion\Uninstall\Trust Cleaner
  Value: NoRepair

• Key: Software\Trust Cleaner\Options
  Value: TotalScans

• Key: Software\Trust Cleaner\Options
  Value: LastScan

• Key: System\CurrentControlSet\Services\TrustCleanerDriver
  Value: Type

• Key: System\CurrentControlSet\Services\TrustCleanerDriver
  Value: Start

• Key: System\CurrentControlSet\Services\TrustCleanerDriver
  Value: ErrorControl

• Key: System\CurrentControlSet\Services\TrustCleanerDriver
  Value: ImagePath

• Key: System\CurrentControlSet\Services\TrustCleanerDriver
  Value: DisplayName

• Key: System\CurrentControlSet\Services\TrustCleanerDriver\Security
  Value: Security

• Key: SYSTEM\CURRENTCONTROLSET\ENUM\ROOT\LEGACY_TRUSTCLEANERDRIVER
  Value: NextInstance

• Key: SYSTEM\CURRENTCONTROLSET\ENUM\ROOT\LEGACY_TRUSTCLEANERDRIVER\0000\Control
  Value: *NewlyCreated*

• Key: SYSTEM\CURRENTCONTROLSET\ENUM\ROOT\LEGACY_TRUSTCLEANERDRIVER\0000
  Value: Service

• Key: SYSTEM\CURRENTCONTROLSET\ENUM\ROOT\LEGACY_TRUSTCLEANERDRIVER\0000
  Value: Legacy

• Key: SYSTEM\CURRENTCONTROLSET\ENUM\ROOT\LEGACY_TRUSTCLEANERDRIVER\0000
  Value: ConfigFlags

• Key: SYSTEM\CURRENTCONTROLSET\ENUM\ROOT\LEGACY_TRUSTCLEANERDRIVER\0000
  Value: Class

• Key: SYSTEM\CURRENTCONTROLSET\ENUM\ROOT\LEGACY_TRUSTCLEANERDRIVER\0000
  Value: ClassGUID

• Key: SYSTEM\CURRENTCONTROLSET\ENUM\ROOT\LEGACY_TRUSTCLEANERDRIVER\0000
  Value: DeviceDesc

• Key: SYSTEM\CURRENTCONTROLSET\SERVICES\TrustCleanerDriver\Enum
  Value: 0

• Key: SYSTEM\CURRENTCONTROLSET\SERVICES\TrustCleanerDriver\Enum
  Value: Count

• Key: SYSTEM\CURRENTCONTROLSET\SERVICES\TrustCleanerDriver\Enum
  Value: NextInstance

• Key: SYSTEM\CURRENTCONTROLSET\ENUM\Root\LEGACY_TRUSTCLEANERDRIVER\0000\Control
  Value: ActiveService

• Key: Software\Microsoft\Windows\CurrentVersion\Uninstall\Trust Cleaner
  Value: UninstallString

• Key: System\CurrentControlSet\Services\TrustCleanerDriver
  Value: DeleteFlag

• Key: System\CurrentControlSet\Services\TrustCleanerDriver
  Value: Start

• Key: Software\Trust Cleaner\Options
  Value: MinimizeToTray

• Key: Software\Trust Cleaner\Options
  Value: StartMinimized

• Key: Software\Trust Cleaner\Options
  Value: EnableMonitor

• Key: Software\Trust Cleaner\Options
  Value: SoftRemoval

• Key: SYSTEM\ControlSet001\Enum\Root\LEGACY_TRUSTCLEANERDRIVER\0000
  Value: Driver

• Key: SYSTEM\CURRENTCONTROLSET\SERVICES\TrustCleanerDriver\Enum
  Value: Count

• Key: SYSTEM\CURRENTCONTROLSET\SERVICES\TrustCleanerDriver\Enum
  Value: NextInstance

• Key: System\CurrentControlSet\Services\TrustCleanerDriver
  Value: DisplayName

• Key: Software\Trust Cleaner\Options
  Value: StartMinimized

Warning: If value is listed for some registry entries, you should only clear these values and leave keys with such values untouched. We recommend you to use True Sword for safe problem solution.

Here are the descriptions of problems connected with Trust Cleaner and srsvc.exe we received earlier:

inprocserver32

Problem Summary: inprocserver32
it cannot delete

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