Trust Cleaner Removal: Remove Trust Cleaner Forever
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Threat's profile
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Name of the threat: Trust Cleaner |
| Command or file name: srsvc.exe |
| Threat type: Adware |
| Affected OS: Win32 (Windows 9x, Windows XP, Windows Vista) |
Trust Cleaner intrusion method
Trust Cleaner copies its file(s) to your hard disk. Its typical file name is srsvc.exe. Then it creates new startup key with name Trust Cleaner and value srsvc.exe. You can also find it in your processes list with name srsvc.exe or Trust Cleaner.
If you have further questions about Trust Cleaner, please fill in the form above and we'll contact you shortly.
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How to fix Trust Cleaner
This problem can be solved manually by deleting all registry keys and files connected with Trust Cleaner, removing it from starup list and unregistering all corresponding DLLs. Additionally missing DLL's should be restored from distribution in case they are corrupted by Trust Cleaner.
To get rid of Trust Cleaner, you should:
1. Kill the following processes and delete the appropriate files:
• tcd.sys
• tctool[1].exe
• Trust Cleaner.exe
• trustcleaner.exe
• wschtm35.dll
• xas.dat
• _uninst35.exe
Warning: you should delete only those files which checksums are listed as malicious. There may be valid files with the same names in your system. We recommend you to use Trust Cleaner Removal Tool for safe problem solution.
2. Delete the following malicious folders:
• C:\Program Files\trust cleaner\
• %autostart% \trust cleaner\
3. Delete the following malicious registry entries and\or values:
• Key: Software\Microsoft\Windows\CurrentVersion\Uninstall\Trust Cleaner Promo Value: DisplayName
• Key: Software\Microsoft\Windows\CurrentVersion\Uninstall\Trust Cleaner Value: DisplayName
• Key: CLSID\{24E27EA9-FCF3-444F-BD80-20543BA5D946}\InProcServer32 Value: ThreadingModel
• Key: Software\Trust Cleaner\XASTMP
• Key: SYSTEM\CURRENTCONTROLSET\SERVICES\TrustCleanerDriver\Enum\0
• Key: Software\Trust Cleaner\Options Value: AutoScanOnStartup
• Key: SOFTWARE\Trust Cleaner Value: Install_Dir
• Key: SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\SharedTaskScheduler Value: {24E27EA9-FCF3-444F-BD80-20543BA5D946}
• Key: Software\Microsoft\Windows\CurrentVersion\Uninstall\Trust Cleaner Promo Value: UninstallString
• Key: Software\Trust Cleaner\Options Value: StartWithWindows
• Key: Software\Microsoft\Windows\CurrentVersion\Uninstall\Trust Cleaner Value: UninstallString
• Key: Software\Microsoft\Windows\CurrentVersion\Uninstall\Trust Cleaner Value: NoModify
• Key: Software\Microsoft\Windows\CurrentVersion\Uninstall\Trust Cleaner Value: NoRepair
• Key: Software\Trust Cleaner\Options Value: TotalScans
• Key: Software\Trust Cleaner\Options Value: LastScan
• Key: System\CurrentControlSet\Services\TrustCleanerDriver Value: Type
• Key: System\CurrentControlSet\Services\TrustCleanerDriver Value: Start
• Key: System\CurrentControlSet\Services\TrustCleanerDriver Value: ErrorControl
• Key: System\CurrentControlSet\Services\TrustCleanerDriver Value: ImagePath
• Key: System\CurrentControlSet\Services\TrustCleanerDriver Value: DisplayName
• Key: System\CurrentControlSet\Services\TrustCleanerDriver\Security Value: Security
• Key: SYSTEM\CURRENTCONTROLSET\ENUM\ROOT\LEGACY_TRUSTCLEANERDRIVER Value: NextInstance
• Key: SYSTEM\CURRENTCONTROLSET\ENUM\ROOT\LEGACY_TRUSTCLEANERDRIVER\0000\Control Value: *NewlyCreated*
• Key: SYSTEM\CURRENTCONTROLSET\ENUM\ROOT\LEGACY_TRUSTCLEANERDRIVER\0000 Value: Service
• Key: SYSTEM\CURRENTCONTROLSET\ENUM\ROOT\LEGACY_TRUSTCLEANERDRIVER\0000 Value: Legacy
• Key: SYSTEM\CURRENTCONTROLSET\ENUM\ROOT\LEGACY_TRUSTCLEANERDRIVER\0000 Value: ConfigFlags
• Key: SYSTEM\CURRENTCONTROLSET\ENUM\ROOT\LEGACY_TRUSTCLEANERDRIVER\0000 Value: Class
• Key: SYSTEM\CURRENTCONTROLSET\ENUM\ROOT\LEGACY_TRUSTCLEANERDRIVER\0000 Value: ClassGUID
• Key: SYSTEM\CURRENTCONTROLSET\ENUM\ROOT\LEGACY_TRUSTCLEANERDRIVER\0000 Value: DeviceDesc
• Key: SYSTEM\CURRENTCONTROLSET\SERVICES\TrustCleanerDriver\Enum
• Key: SYSTEM\CURRENTCONTROLSET\SERVICES\TrustCleanerDriver\Enum Value: Count
• Key: SYSTEM\CURRENTCONTROLSET\SERVICES\TrustCleanerDriver\Enum Value: NextInstance
• Key: SYSTEM\CURRENTCONTROLSET\ENUM\Root\LEGACY_TRUSTCLEANERDRIVER\0000\Control Value: ActiveService
• Key: Software\Microsoft\Windows\CurrentVersion\Uninstall\Trust Cleaner Value: UninstallString
• Key: System\CurrentControlSet\Services\TrustCleanerDriver Value: DeleteFlag
• Key: System\CurrentControlSet\Services\TrustCleanerDriver Value: Start
• Key: Software\Trust Cleaner\Options Value: MinimizeToTray
• Key: Software\Trust Cleaner\Options Value: StartMinimized
• Key: Software\Trust Cleaner\Options Value: EnableMonitor
• Key: Software\Trust Cleaner\Options Value: SoftRemoval
• Key: SYSTEM\ControlSet001\Enum\Root\LEGACY_TRUSTCLEANERDRIVER\0000 Value: Driver
• Key: SYSTEM\CURRENTCONTROLSET\SERVICES\TrustCleanerDriver\Enum Value: Count
• Key: SYSTEM\CURRENTCONTROLSET\SERVICES\TrustCleanerDriver\Enum Value: NextInstance
• Key: System\CurrentControlSet\Services\TrustCleanerDriver Value: DisplayName
• Key: Software\Trust Cleaner\Options Value: StartMinimized
Warning: If value is listed for some registry entries, you should only clear these values and leave keys with such values untouched. We recommend you to use Trust Cleaner Removal Tool for safe problem solution.
Here are the descriptions of problems connected with Trust Cleaner and srsvc.exe we received earlier:
inprocserver32
Problem Summary: inprocserver32
it cannot delete
Our support has contacted the author of this message, Nestor, and helped to solve his problem.
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