Satisfaction Guarantee
and
Refund Policy

Our main value is security and satisfaction of our customers. On the other hand we try to protect ourselves from casual software piracy and fraud. This Refund Policy was born from the balance of these two goals.

1. Refundable cases

In general case we will refund your order if you used our product fairly and it did not solve your problem. This satisfaction guarantee is valid during 60 days from the moment of purchase providing all below mentioned conditions are satisfied.

1.1. Duplicated orders. Duplicated order will be refunded per initial request. You should provide both number of initial order and duplicated order.

1.2. Major errors and technical problems. If you encounter major technical problem or incompatibility when using our product you should write our support team and provide detailed description of your problem. Give us up to one week to work out the solution of your problem. You should answer all questions of our support staff and provide all information requested. If we are unable to work out the solution in one week we'll give you full refund.

1.3 Our product does not find or fix the problem it is supposed to find and fix according to its description. In this case you should write to support team and provide detailed description of the problem you have. Support staff may request you to send us infected file for analysis or provide other information about your system. Give us up to one week to work out the solution of your problem. You should answer all questions of our support staff and provide all information requested. If we are unable to work out the solution in one week we'll give you full refund.

Important: The problem you are talking of should really exist! For example, we receive a lot of requests of files and processes like svchost.exe which after analysis turn out to be legitimate Windows files. We will not provide refund if our program does not find and fix problem that in fact is not problem at all.

2. Non-refundable cases

We will not refund in all cases where usage of program can not be considered fair or can be classified as fraud or casual software piracy. Moreover, we will take actions against fraudulent chargebacks, contact your credit card issuer and guard our interests in court. Please do remember it is a criminal offence to cancel a payment for goods already received.

2.1 Simultaneous purchase of several competitive products. The scenario when user purchases several competitive products, tries them, selects one desired and requests refund for all others is considered to be unfair use. Such activity harms our business so we will not refund or permit chargebacks in such case. All our products have trial versions which you can download for free and test whether they fit your needs or not.

2.2 Purchase without using trial version. We will not refund in case you purchased our product and found that it is incompatible with other programs on your computer or with your system. All our products have trial versions which you can download for free and test whether they work on your system or not. In some cases however we do provide refund if trial version worked well and full version is not working and we can't solve this problem.

2.3 Trying to solve problems with our product or problems it is supposed to solve manually or using third-party programs/services without contacting our support team beforehand. In case you faced any problems with our program (including the case when it doesn't solve the problems it is supposed to solve), you should first of all contact our support team, wait for response, answer all appropriate questions and follow all instructions we give you. If we can't solve your problem within one week, we'll refund you ourselves. Most problems our support team faces, however, are solved within on day. Trying third party software\services or trying to solve the problem manually is a violation of our Refund Policy. We won't refund you in such case. Please note again that our support team successfully solves 99% of all problems our users face. You just need to contact our support team in time and let us solve your problem.

3. Refund Rules

If you see from above rules that your case is refundable and our support team confirms that, you should:

1) Completely uninstall product you are requesting refund for.
2) Print out, fill, scan and email Letter of Intellectual Property Acknowledgment and Destruction to manager@securitystronghold.com

In order to obtain a refund you must provide your correct e-mail address and mailing address to Security Stronghold. Security Stronghold will not be liable for any claims of non-receipt of merchandise, and/or non-receipt of a “Letter of Intellectual Property Acknowledgment and Destruction ” that was a result of an incorrect email address and/or mailing address provided by you to Information Security Stronghold. The customer is responsible for providing a correct/working e-mail address.

4. Fraudulent Credit Card Charges or Fraudulent Claims

All requests to negate charges are investigated by our technical department and legal department. If you make a fraudulent claim of unauthorized card usage, we will report this to the credit card services. This report may result in cancellation of your card services, put negative information on your credit report, and create possible criminal charges that may be filed against you.

For all questions regarding satisfaction guarantee and refund policy contact our Support Team