Solution for LSA Shell Export Version, lsass.exe and 60 sec PC shutdown problems
Do you see the following error message:
«LSA shell has encountered an error»
when you connect to the Internet and get 60 seconds countdown after which your PC performs shutdown?
or have malicious LSASS.exe «LSA shell export version» running in your processes?
Here you will find complete description and solution for «LSA shell export version» problem.
What is an LSA Shell?
LSA (Local Security Authority) Shell is a legal and essential component of Windows which is used to control and validate logon for local and remote users in Windows NT, 2000, XP and.Vista. Logon is almost impossible if LSA Shell service is stopped or malfunctions. However, there are several known spyware and trojans that pretend to be legal lsass.exe. They usually have the same name or one of the following names: lsass.exe, lsass2.exe, lassa.exe, isass.exe and several others. Please note that legal lsass.exe should reside in Windows\System32 folder and should not appear in startup list.
Why do you see "LSA Shell (Export version) has encountered an error" message?
In most cases this means that you have Sasser, W32.Blaster or Blaster32 virus on your PC. This virus causes LSA Shell and RPC (Remote Procedure Call) failure when you access the Internet. By default Windows shuts down PC in case of such failure. Shutdown is performed not immediately but in 60 seconds after failure for you to save your work. However, it is not enough to solve the problem. This standard behaviour of Windows can be changed. You can tell windows not to restart the whole PC but only service in case of RPC failure. This will give you enough time to solve the problem.
How to fix LSA Shell error?
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How to remove isass.exe or lsass.exe and fix "LSA Shell export version" and similar problems manually? (For advanced users only)
To completely solve "LSA shell has encountered an error" problem you should:
1) Open "services.msc"
2) Find all entries responsible for "Remote Procedure Call"
3) Change their recovery properties from "Shutdown Computer" to "Restart the Service" for all Failure counts ie. 1st, 2nd and subsequent.
4) Run anti virus scan to remove remains of Sasser or Blaster32 virus from your system
You can also temporarily stop reboot in case you see 60 seconds countdown warning by following these steps:
1) Select Start -> Run
2) Type "shutdown -a" and press Enter
This is long but effective way of LSA Shell Error repair.
Personal assistance request
If you are not sure which solution to choose or want us to assist you in solving your problem with "LSA Shell encountered error " and similar error messages feel free to write our support team: open a new support ticket with the subject "lsass.exe problem". We will get back with solution of your problem in 24 hours or less.