Solution for SmartBridge Alerts: MotiveSB.exe - Entry Point Not Found

How to solve error message:

«SmartBridge Alerts: MotiveSB.exe – Entry Point Not Found The procedure entry point GetProcessImageFileNameW could not be located in the dynamic link library PSAPI.DLL»

Do you see this error message at startup or when trying to run some application?

Here you will find complete description and solution for «smart bridge alerts motivesb.exe» problem.

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Fast Solution:

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Problem description:

What is Motive Smartbridge?

SmartBridge is a communications program which is used by a lot of Internet Service Providers including AOL. SmartBridge Motive Sb.exe is known to be part of Broadband Medic diagnostic tools, BT Broadband, BT Desktop, BT Help, NTL Smartbridge, some HP printer drivers, etc...Motive SB.exe is not malicious program. This is a legal program which sometimes stops working for several reasons.

Why do you see "Smart Bridge Alerts: MotiveSB.exe - Entry point not found" error?

Most users see SmartBridge Alert about GetProcessImageFileNameW procedure entry point when they install Internet Explorer 7 or some other software that modifies files SmartBridge uses. The most often modified file is PSAPI.DLL. Newly installed software puts another version of this file into Windows folder and MotiveSB program uses this file instead of the one that was provided with its installation. New PSAPI.DLL has another entry point of GetProcessImageFileNameW procedure so Motive SB.exe which loads on windows startup can't work properly. SmartBridge Support did not work out the solution of this problem. Fortunately, you will find the complete solution on this page.

How to fix MotiveSB.exe?

Quick Solution:

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How to fix MotiveSB.exe manually? (For advanced users only)

First solution:

Use Msconfig.exe utility to remove all programs using psapi.dll from startup. You should manually investigate which programs use this DLL. As a rule Motive SB.exe program does not appear at startup itself. Search for related programs and services instead.

If you are not sure, which programs to exclude from startup, download this tool which will do the rest.

Second solution:

You should delete all copies of psapi.dll in your system except of the one which is used by your SmartBridge applications. However, this can stop other applications which use newer version of this DLL from working properly. You definitely SHOULD NOT touch PSAPI.DLL located in C:\Windows\System32 folder. Search for other instances isntead. After deleting or renaming all other instances of this DLL reboot your PC. Please note that this can cause instability of your system if wrong DLL is deleted.

If you are not sure which DLL to delete, download this program that will fix «SmartBridge Alerts: MotiveSB.exe - Entry Point Not Found» error.

Personal assistance request

If you are not sure which solution to choose or want us to assist you in solving your problem with «The Procedure entry point GetProcessImageFileNameW could not be located in the dynamic link library psapi.dll» error message feel free to write our support team: open a new support ticket with the subject "Smart Bridge MotiveSB problem". We will get back with solution of your problem in 24 hours or less.