Search encyclopedia

Articles

Windows Cannot Find Problems

Can't find Rundll.exe file

Delextra.exe and Del.exe problems

Odinga Raila.gif with Kibaki Tosha Tena Virus

Newfolder.exe problem with new folders appearing everywhere

MalwareAlarm and Install570.exe removed from your system

Copy.exe and "Cannot open drive"

Digital Line Detect and DLG.exe

LSASS.exe and "LSA shell has encountered an error"

"SmartBridge Alerts: MotiveSB.exe – Entry Point Not Found The procedure entry point GetProcessImageFileNameW could not be located in the dynamic link library PSAPI.DLL"

spoolsv.exe and "Spooler SubSystem App has encountered a problem and needs to close"

svchost.exe and "Generic Host Process for Win32 Services has encountered a problem and needs to close

Due to increased amount of questions to our support team about a strange message "Some components of Active Shield are either missing or might not have been installed properly. Please reinstall Active Shield" we have published a list of short guides that will help you to remove it. Click on one of the following links for more information:

Active Shield Missing
Mcafee Active Shield
Active Shield Mcafee

By default, if True Sword finds some malicious program or module, Danger alert screen appears. In this window you can see name and full path to suspicious object and threat's description from our threats encyclopedia. When such window appears, you should select, what to do with this threat:

Solve problem! - True Sword tries to solve this problem (usually - delete dangerous file). Note that any time you can undo this operation. Learn more about restoring from backups.

Ignore - If you select this action, True Sword will not do anything with this danger immediately. After scan end you can manually select, weather solve problem, or ignore it. This can be done from context menu of report zone in main window of True Sword.

Don't ask and do it always. If you check this field, True Sword will apply selected action to all dangers it find during current scanning process

Select necessary action and click on Apply.

True Sword finds and eliminates malicious programs using large database of "stamps" - signs of destructive activity. But rarely a good program can have one of such stamps in its code. So we doesn't give 100% warranty that True Sword can't make a mistake and report about malicious file that actually is a good one. However, you can prevent any possibility of such error. Just follow two easy rules:

Read the description of the thread attentively. If you are sure that it is not a malicious program - just skip it.

If some of your programs don't run after True Sword's scan, than restore files that were deleted during previous scan. Learn more about restoring deleted files.

You can set all necessary scanning options in General tab of Options dialog. Learn more about setting scanning options.

Update your antivirus databases regularly. New viruses, trojans and spyware appear almost every day. True Sword should know about this newcomers in order to manage them. Learn more about updating databases.