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Threat's profile

	Name of the threat: Actual Spy
	Command or file name: actualspy.exe
	Threat type: Spyware\trojan
	Affected OS: Win32 (Windows 9x, Windows XP, Windows Vista)

Actual Spy intrusion method

Actual Spy copies its file(s) to your hard disk. Its typical file name is actualspy.exe. Then it creates new startup key with name Actual Spy and value actualspy.exe. You can also find it in your processes list with name actualspy.exe or Actual Spy.

If you have further questions about Actual Spy, please fill in the form above and we'll contact you shortly.

» Download program to remove Actual Spy (Actual Spy Removal Tool)

Recommended Solution

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How to fix Actual Spy

This problem can be solved manually by deleting all registry keys and files connected with Actual Spy, removing it from starup list and unregistering all corresponding DLLs. Additionally missing DLL's should be restored from distribution in case they are corrupted by Actual Spy.

To get rid of Actual Spy, you should:

1. Kill the following processes and delete the appropriate files:

• actualspy.lnk
• asmonitor.exe
• asmonitor.exe.manifest
• clipboard.dat
• computer.dat
• f.bat
• filedir.dat
• hkdll.dll
• hprog.dll
• inetcon.dat
• key.dat
• prnt.dat
• rights.bat
• screenshots.dat
• uninstall actual spy.lnk
• url.dat

Warning: you should delete only those files which checksums are listed as malicious. There may be valid files with the same names in your system. We recommend you to use Actual Spy Removal Tool for safe problem solution.

2. Delete the following malicious folders:

• C:\Program Files\ASMonitor\
• %autostart% \actual spy\
• C:\Program Files\asmonitor\logs\

3. Delete the following malicious registry entries and\or values:

• Key: Software\ASMonitor
  Value: path_app

• Key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Actual Spy_is1

• Key: Software\Microsoft\Windows\CurrentVersion\Uninstall\Actual Spy_is1
  Value: Inno Setup: Setup Version

• Key: Software\Microsoft\Windows\CurrentVersion\Uninstall\ActualSpy_is1
  Value: Inno Setup: Setup Version

• Key: Software\Microsoft\Windows\CurrentVersion\Uninstall\Actual Spy_is1
  Value: Inno Setup: App Path

• Key: Software\Microsoft\Windows\CurrentVersion\Uninstall\Actual Spy_is1
  Value: InstallLocation

• Key: Software\Microsoft\Windows\CurrentVersion\Uninstall\Actual Spy_is1
  Value: Inno Setup: Icon Group

• Key: Software\Microsoft\Windows\CurrentVersion\Uninstall\Actual Spy_is1
  Value: Inno Setup: User

• Key: Software\Microsoft\Windows\CurrentVersion\Uninstall\Actual Spy_is1
  Value: Inno Setup: Selected Tasks

• Key: Software\Microsoft\Windows\CurrentVersion\Uninstall\Actual Spy_is1
  Value: Inno Setup: Deselected Tasks

• Key: Software\Microsoft\Windows\CurrentVersion\Uninstall\Actual Spy_is1
  Value: DisplayName

• Key: Software\Microsoft\Windows\CurrentVersion\Uninstall\Actual Spy_is1
  Value: DisplayIcon

• Key: Software\Microsoft\Windows\CurrentVersion\Uninstall\Actual Spy_is1
  Value: UninstallString

• Key: Software\Microsoft\Windows\CurrentVersion\Uninstall\Actual Spy_is1
  Value: QuietUninstallString

• Key: Software\Microsoft\Windows\CurrentVersion\Uninstall\Actual Spy_is1
  Value: Publisher

• Key: Software\Microsoft\Windows\CurrentVersion\Uninstall\Actual Spy_is1
  Value: URLInfoAbout

• Key: Software\Microsoft\Windows\CurrentVersion\Uninstall\Actual Spy_is1
  Value: HelpLink

• Key: Software\Microsoft\Windows\CurrentVersion\Uninstall\Actual Spy_is1
  Value: URLUpdateInfo

• Key: Software\Microsoft\Windows\CurrentVersion\Uninstall\Actual Spy_is1
  Value: NoModify

• Key: Software\Microsoft\Windows\CurrentVersion\Uninstall\Actual Spy_is1
  Value: NoRepair

• Key: Software\ASMonitor\Main
  Value: hotkey

• Key: Software\ASMonitor\Main
  Value: path_log

• Key: Software\ASMonitor\Main
  Value: encrypt

• Key: Software\ASMonitor\Main
  Value: pass

• Key: Software\ASMonitor\Main
  Value: pass_txt

• Key: Software\ASMonitor\Main
  Value: run_word

• Key: Software\ASMonitor\Main
  Value: max_text

• Key: Software\ASMonitor\Main
  Value: max_scr

• Key: Software\ASMonitor\Main
  Value: clear

• Key: Software\ASMonitor\Main
  Value: start_on_startup

• Key: Software\ASMonitor\Main
  Value: spy_on_start

• Key: Software\ASMonitor\Main
  Value: hide_on_startup

• Key: Software\ASMonitor\Main
  Value: hide_desktop

• Key: Software\ASMonitor\Main
  Value: hide_start

• Key: Software\ASMonitor\Main
  Value: hide_uninstall

• Key: Software\ASMonitor\Main
  Value: hide_folder

• Key: Software\ASMonitor\Main
  Value: remind

• Key: Software\ASMonitor\Keylogger
  Value: enabled

• Key: Software\ASMonitor\Keylogger
  Value: spy_only_char

• Key: Software\ASMonitor\Keylogger
  Value: show_only_char

• Key: Software\ASMonitor\Keylogger
  Value: path

• Key: Software\ASMonitor\Screenshot
  Value: enabled

• Key: Software\ASMonitor\Screenshot
  Value: active_window

• Key: Software\ASMonitor\Screenshot
  Value: cursor

• Key: Software\ASMonitor\Screenshot
  Value: quality

• Key: Software\ASMonitor\Screenshot
  Value: interval

• Key: Software\ASMonitor\Screenshot
  Value: idle

• Key: Software\ASMonitor\Screenshot
  Value: idle_time

• Key: Software\ASMonitor\Screenshot
  Value: path

• Key: Software\ASMonitor\Screenshot
  Value: path_pic

• Key: Software\ASMonitor\Application
  Value: enabled

• Key: Software\ASMonitor\Application
  Value: path

• Key: Software\ASMonitor\Application
  Value: start

• Key: Software\ASMonitor\Application
  Value: stop

• Key: Software\ASMonitor\Clipboard
  Value: enabled

• Key: Software\ASMonitor\Clipboard
  Value: isborder

• Key: Software\ASMonitor\Clipboard
  Value: numborder

• Key: Software\ASMonitor\Clipboard
  Value: razmborder

• Key: Software\ASMonitor\Clipboard
  Value: notspy

• Key: Software\ASMonitor\Clipboard
  Value: path

• Key: Software\ASMonitor\Printer
  Value: enabled

• Key: Software\ASMonitor\Printer
  Value: path

• Key: Software\ASMonitor\Filedir
  Value: enabled

• Key: Software\ASMonitor\Filedir
  Value: filecreate

• Key: Software\ASMonitor\Filedir
  Value: filedelete

• Key: Software\ASMonitor\Filedir
  Value: filerename

• Key: Software\ASMonitor\Filedir
  Value: spyfiles

• Key: Software\ASMonitor\Filedir
  Value: filesystem

• Key: Software\ASMonitor\Filedir
  Value: dirpath

• Key: Software\ASMonitor\Filedir
  Value: subdir

• Key: Software\ASMonitor\Filedir
  Value: path

• Key: Software\ASMonitor\Computer
  Value: enabled

• Key: Software\ASMonitor\Computer
  Value: path

• Key: Software\ASMonitor\Inetcon
  Value: enabled

• Key: Software\ASMonitor\Inetcon
  Value: path

• Key: Software\ASMonitor\Url
  Value: enabled

• Key: Software\ASMonitor\Url
  Value: http

• Key: Software\ASMonitor\Url
  Value: https

• Key: Software\ASMonitor\Url
  Value: ftp

• Key: Software\ASMonitor\Url
  Value: other

• Key: Software\ASMonitor\Url
  Value: path

• Key: Software\ASMonitor\Email
  Value: enabled

• Key: Software\ASMonitor\Email
  Value: address

• Key: Software\ASMonitor\Email
  Value: subject

• Key: Software\ASMonitor\Email
  Value: smtpdefault

• Key: Software\ASMonitor\Email
  Value: fromaddress

• Key: Software\ASMonitor\Email
  Value: smtpserver

• Key: Software\ASMonitor\Email
  Value: username

• Key: Software\ASMonitor\Email
  Value: sendkey

• Key: Software\ASMonitor\Email
  Value: sendscr

• Key: Software\ASMonitor\Email
  Value: sendapp

• Key: Software\ASMonitor\Email
  Value: sendclipb

• Key: Software\ASMonitor\Email
  Value: sendprnt

• Key: Software\ASMonitor\Email
  Value: sendcomputer

• Key: Software\ASMonitor\Email
  Value: sendfiledir

• Key: Software\ASMonitor\Email
  Value: sendinetcon

• Key: Software\ASMonitor\Email
  Value: sendurl

• Key: Software\ASMonitor\Email
  Value: delalllogs

• Key: Software\ASMonitor\Email
  Value: sendtimeinterval

• Key: Software\ASMonitor\Email
  Value: sendtimemoment

• Key: Software\ASMonitor\Email
  Value: timeinterval

• Key: Software\ASMonitor\Email
  Value: timeminutes

• Key: Software\ASMonitor\Email
  Value: sizelogs

• Key: Software\ASMonitor\Email
  Value: mode

• Key: Software\ASMonitor\Email
  Value: code

• Key: Software\ASMonitor\Email
  Value: timesend

• Key: Software\ASMonitor\Email
  Value: port

• Key: Software\ASMonitor\Email
  Value: password

• Key: Software\ASMonitor\Email
  Value: authentication

• Key: Software\ASMonitor\Ftp
  Value: enabled

• Key: Software\ASMonitor\Ftp
  Value: host

• Key: Software\ASMonitor\Ftp
  Value: username

• Key: Software\ASMonitor\Ftp
  Value: password

• Key: Software\ASMonitor\Ftp
  Value: port

• Key: Software\ASMonitor\Lan
  Value: enabled

• Key: Software\ASMonitor\Lan
  Value: path

• Key: Software\ASMonitor\Main
  Value: spy

• Key: Software\ASMonitor\Main
  Value: hotkey

• Key: Software\ASMonitor\Main
  Value: search_case

• Key: Software\ASMonitor\Main
  Value: shutdown

• Key: Software\ASMonitor\Main
  Value: path_app

• Key: Software\Microsoft\Windows\CurrentVersion\Uninstall\ActualSpy_is1
  Value: Inno Setup: App Path

• Key: Software\Microsoft\Windows\CurrentVersion\Uninstall\ActualSpy_is1
  Value: InstallLocation

• Key: Software\Microsoft\Windows\CurrentVersion\Uninstall\ActualSpy_is1
  Value: Inno Setup: Icon Group

• Key: Software\Microsoft\Windows\CurrentVersion\Uninstall\ActualSpy_is1
  Value: Inno Setup: User

• Key: Software\Microsoft\Windows\CurrentVersion\Uninstall\ActualSpy_is1
  Value: Inno Setup: Selected Tasks

• Key: Software\Microsoft\Windows\CurrentVersion\Uninstall\ActualSpy_is1
  Value: Inno Setup: Deselected Tasks

• Key: Software\Microsoft\Windows\CurrentVersion\Uninstall\ActualSpy_is1
  Value: DisplayName

• Key: Software\Microsoft\Windows\CurrentVersion\Uninstall\ActualSpy_is1
  Value: DisplayIcon

• Key: Software\Microsoft\Windows\CurrentVersion\Uninstall\ActualSpy_is1
  Value: UninstallString

• Key: Software\Microsoft\Windows\CurrentVersion\Uninstall\ActualSpy_is1
  Value: QuietUninstallString

• Key: Software\Microsoft\Windows\CurrentVersion\Uninstall\ActualSpy_is1
  Value: Publisher

• Key: Software\Microsoft\Windows\CurrentVersion\Uninstall\ActualSpy_is1
  Value: URLInfoAbout

• Key: Software\Microsoft\Windows\CurrentVersion\Uninstall\ActualSpy_is1
  Value: HelpLink

• Key: Software\Microsoft\Windows\CurrentVersion\Uninstall\ActualSpy_is1
  Value: URLUpdateInfo

• Key: Software\Microsoft\Windows\CurrentVersion\Uninstall\ActualSpy_is1
  Value: NoModify

• Key: Software\Microsoft\Windows\CurrentVersion\Uninstall\ActualSpy_is1
  Value: NoRepair

• Key: Software\ASMonitor\Email
  Value: timesend

• Key: Software\ASMonitor\Report
  Value: mode

• Key: Software\ASMonitor\Report
  Value: logs

• Key: Software\ASMonitor\Report
  Value: onepage

• Key: Software\ASMonitor\Report
  Value: reccount

• Key: Software\Microsoft\Windows\CurrentVersion\Uninstall\ActualSpy_is1
  Value: Inno Setup: Selected Tasks

• Key: Software\Microsoft\Windows\CurrentVersion\Uninstall\ActualSpy_is1
  Value: Inno Setup: Deselected Tasks

• Key: Software\ASMonitor\Main
  Value: start_on_startup

Warning: If value is listed for some registry entries, you should only clear these values and leave keys with such values untouched. We recommend you to use Actual Spy Removal Tool for safe problem solution.

Here are the descriptions of problems connected with Actual Spy and actualspy.exe we received earlier:

Access Violation Error

Problem Summary: Access Violation Error
I keep getting this \"Access violation at address 00000000. Read of address\r\n00000000.\" error. And sometimes a pop-up that says \"priviliged instruction\".\r\nHow can I get rid of this? This hardly seems \"hidden\' at all that way. I\'m running\r\nWindows 7 64-bit on a dual core machine.\r\n\r\n

Privileged Instruction and Access Violation Pop-ups

Problem Summary: Privileged Instruction and Access Violation Pop-ups
Our remote terminal at work has actual spy installed on it. whenever we turn it on or remote it, a window saying \"Privileged Instruction\" appears. Also, an \"Access violation at address 00000000. Read from 00000000\" error always pops up whenever actual spy is on. What do they mean and how do we resolve those problems?\r\n\r\nI also noticed that actual spy also stops monitoring when another user logs in on the terminal. That\'s not supposed to happen since it\'s running on Windows 2003 Server and multiple users are allowed to simultaneously access the PC.\r\n\r\nThanks very much for the assistance!\r\n

Privileged Instruction and Access Violation Pop-ups

Problem Summary: Privileged Instruction and Access Violation Pop-ups
Our remote terminal at work has actual spy installed on it. whenever we turn it on or remote it, a window saying \"Privileged Instruction\" appears. Also, an \"Access violation at address 00000000. Read from 00000000\" error always pops up whenever actual spy is on. What do they mean and how do we resolve those problems?\r\n\r\nI also noticed that actual spy also stops monitoring when another user logs in on the terminal. That\'s not supposed to happen since it\'s running on Windows 2003 Server and multiple users are allowed to simultaneously access the PC.\r\n\r\nThanks very much for the assistance!\r\n

Privileged Instruction/pop up windows

Problem Summary: Privileged Instruction/pop up windows
Problem Summary: Access violation, and Privileged instruction messages.\r\nI keep getting a pop up at random times from Actual Spy that says \\\"Access violation at address 00000000. Read from 00000000\\\" What does this mean and how can I stop it?\r\nI just cleared the logs before this but it had never happened before.

want to disable actual spy

Problem Summary: want to disable actual spy
i want to disable actaul spy but i dont have passowrd i jus want privacy please help me

Access violation

Problem Summary: Access violation
actual spy - Access violation at address 00000000. Read from 00000000\r\nthis message keep coming up

disable pop up

Problem Summary: disable pop up
I\'m aware that with thte trial version of the software Actual Spy a pop up will appear after 40 minutes of use. Is that correct and if so how can that be disabled.\r\nKind regards,\r\nDarryl

actual spy - Access violation at address 00000000. Read from 00000000

Problem Summary: actual spy - Access violation at address 00000000. Read from 00000000
this message keep coming up

computer will not load up microsoft outlook email or any other except internet access

Problem Summary: computer will not load up microsoft outlook email or any other except internet access
every time i turn on it says access violtion at address 00408bf8 in module \'29598134\' in module.axe. read off address 00000034 \r\nevery programme I TRY TO INSTALL DISSAPEARES IN ABOUT 2 SECONDS OR LESS

computer will not load up microsoft outlook email or any other except internet access

Problem Summary: computer will not load up microsoft outlook email or any other except internet access
every time i turn on it says access violtion at address 00408bf8 in module \'29598134\' in module.axe. read off address 00000034 \r\nevery programme I TRY TO INSTALL DISSAPEARES IN ABOUT 2 SECONDS OR LESS

Can\'t send email log

Problem Summary: Can\'t send email log
Hi, I am currently evaluating the Actual Spy before I make a purchase. I tried sending a test email and it is not sending. Same problem as Fred and Johnny are getting. I Keep getting a error box that says \"Check Up Internet Connection.\" Please help\r\n\r\nThanks

40 minute pop-up - Can it be disabled

Problem Summary: 40 minute pop-up - Can it be disabled
The pop-up basically shows that the program is running. I don\'t want that

40 minute pop-up - Can it be disabled

Problem Summary: 40 minute pop-up - Can it be disabled
The pop-up basically shows that the program is running. I don\'t want that

actualspy

Problem Summary: actualspy
I use Norton security, which always detects and removes actualspy everytime I try to use it on my computer. What file names can I type in the exclusion box of norton to trick my virus software into allowing use of actualspy on my computer?\r\n\r\nThanks.

missing hkdll.dll file

Problem Summary: missing hkdll.dll file
i have had actual spy for a year and want to keep it. i had to clean winavx in safe mode and when i rebooted this file is missing and i can no longer access want to keep version i have it has no time limit how do i restore i used smitfraud in safe mode to remove the win trojan

reg code for actual spy software

Problem Summary: reg code for actual spy software
i do not have the registration code for actual spy removal...pls send it to me to my email id

teacher installed and stole off of my flash drive

Problem Summary: teacher installed and stole off of my flash drive
he took actual spy off of my flash drive and installed it on all com. lab computers i need it off hes stealing personal info that he has no right to

Can\'t view screenshots

Problem Summary: Can\'t view screenshots
Hello,\r\n\r\n \r\n\r\nWhenever I try to view a screenshot through the Actual Spy software this message appears:\r\n\r\n \r\n\r\n\r\nCannot open file C:\\ProgramFiles\\ACSPMonitor\\log\\pics\\2009_9_14_19_31_28.dat\r\n\r\n \r\n\r\nIs there something wrong with the software? If so, how can I fix it?\r\n\r\n \r\n\r\nThanks,\r\n\r\nKyle Harrigan\r\n

Report Via Email Is Not Sending

Problem Summary: Report Via Email Is Not Sending
Hi, I am currently evaluating the Actual Spy before I make a purchase. I tried sending a test email and it is not sending. Same problema as Fred is getting \"Keep getting error box that reads Check Up Internet Connection.\" Please help

Hot Key

Problem Summary: Hot Key
Everything has been working fine until a friend noticed that when he started the computer the password box for actual spy showed up. I went in to see if I had setting messed up. I deselected startup box in the setting tab, then selected apply. I hid the screen and then turned the computer off and back on. When the computer came back up the hot keys to make the password box appear do not work and the startup run command doesn\'t work (actually the start up window hasn\'t worked the first time I tried it). Either way I am trying to get the hot keys back so I can get back into the actual spy window.

check up

Problem Summary: check up
Sorun Özet: e-posta göndermek Cannot
I purchased ac tual spy 3.0. Ben AC tual casus 3,0 satın aldı. During setting, I selected the report sending by e-mail. Ayarı sırasında, raporun e-posta gönderme seçildi. I wroted e-mail adress and selected the default SMTP server. Ben e-posta adresi wroted ve varsayılan SMTP sunucusu seçildi. The port number was 25 originally. Bağlantı noktası numarası 25 orijinal oldu. I didn\'t change and tried to send the text massage. I didn\'t change ve metin masaj göndermek için çalıştı. However, a massage indicating a failure and \"check the internet connection\". Ancak, bir masaj başarısızlık gösteren ve \"İnternet bağlantınızı kontrol edin. İnternet connection was working. İnternet bağlantısı çalışıyordu. I tried to send it several times, but it did not work. Ben birkaç kez göndermek için çalıştım, ama işe yaramadı.

Actual spy not running

Problem Summary: Actual spy not running
I changed the start->run word.

Now the application won\'t open. How can I reset the word or open the program as I have hidden all the folders

Not able to open the actual spy usng the hotkeys

Problem Summary: Not able to open the actual spy usng the hotkeys
Installed actualspy recently but now when i try to open the application using Shift+Ctrl+Alt+F8 the sindow do not open.

I cannot access actual spy logs

Problem Summary: I cannot access actual spy logs
I have a new HP Laptop with Vista and Norton 360. I installed actual spy (which i have used before on another PC and loved it)but although it appears in the programs list in Control Panel, when I press shift+ctr+alt+F7, nothing appears. I haven\'t been able to set up my stealth mode preferences and I\'m afraid my husband will find it.

I need a keylogger that will work even with Norton 360 but be available for me only to access.

Thank you in advance.

KT

Issues with Email Report Not Sending

Problem Summary: Issues with Email Report Not Sending
Can\'t seem to make it work. I am running Windows Vista and Norton Internet Security. Keep getting error box that reads Check Up Internet Connection. Thanks for help in advance.

Problem with Actual Spy at startup

Problem Summary: Problem with Actual Spy at startup
When I start my computer, ActualSpy pops up with an error message saying \"privileged instruction\".
I realised Actual Spy is not working at that point.
How can I solve this?

Actual Spy

Problem Summary: Actual Spy
I keep getting a pop up at random times from Actual Spy that says \"Access violation at address 00000000. Read from 00000000\" What does this mean and how can I stop it?

i want to know how to send the program actualspy via email and make it hidden

Problem Summary: i want to know how to send the program actualspy via email and make it hidden
i cant figure it out

Privileged Instruction Error

Problem Summary: Privileged Instruction Error
When i turned on my pc i had an error window pop up titled Actual Spy saying Privileged instruction. I have actual spy configured to start with windows and this time it didn\'t. I tried rebooting but the same thing happend. can you help me out?

\

Problem Summary: \
I keep getting a pop up at random times from Actual Spy that says \"Access violation at address 00000000. Read from 00000000\" What does this mean and how can I stop it?

I\'ve been using actual spy for over a year. All of a sudden I keep getting a window pop up titled Actual Spy Privileged instruction. I defraged and started to do a disc clean up just prior to both problems.

This is on my home pc.

thanks

Access violation, and Privileged instruction messages.

Problem Summary: Access violation, and Privileged instruction messages.
I keep getting a pop up at random times from Actual Spy that says \"Access violation at address 00000000. Read from 00000000\" What does this mean and how can I stop it?

I\'ve been using actual spy for over a year. All of a sudden I keep getting a window pop up titled Actual Spy Privileged instruction. I defraged and started to do a disc clean up just prior to both problems.

This is on my home pc.

thanks

This may not have gone thru to my work email, so here is a duplicate to home...

Program removal

Problem Summary: Program removal
Hello, i recently installed actualspy on my PC and I was wondering how i would uninstall it and shut it down from my computer. Whenever i click \'uninstall\' it says actual spy is already running. I forgot my password to it though. Could you help me out?

registration code

Problem Summary: registration code
hi!
i want a registration code of actual spy...... plz help me
your\'s truly
siraj munir

sending actual spy keylogger

Problem Summary: sending actual spy keylogger
i wanna send my actual spy keylogger to my frnd

to see whether he is havin a relationship wid my gf

access violation at address 00000000.....

Problem Summary: access violation at address 00000000.....
it alwya pop up and hang my system

smtp-server problems

Problem Summary: smtp-server problems
ok this is the situation i want to send out the Actual Spy software Via Email.
But im stuck, the \'SMTP-server settings\'
There are 3 fields and i dont know what to put in them:
From address.......
SMTP-server.....
Username.....
What do i put in these fields in order to make it work.

same problem with me..

access violation at address

Problem Summary: access violation at address
Actual Spy
access violation at address 00000000. Read of address 000000

Keylogger

Problem Summary: Keylogger
how do i send it to someone its for monitoring purposes how do i send it to another come cpu to see there keystrokes and stuff im a teach of a computer class so i need to know

actual spy error pop ups

Problem Summary: actual spy error pop ups
I keep getting a pop up at random times from Actual Spy that says \"Access violation at address 00000000. Read from 00000000\" What does this mean and how can I stop it?

Can\'t send email reports

Problem Summary: Can\'t send email reports
I\'ve tried multiple time to send test messages and reports using both the default SMTP and various other accounts; gmail but of no use

acutal spy privileged instruction error

Problem Summary: acutal spy privileged instruction error
ive been using actual spy for over a month. when i turned on my pc i had an error window pop up titled Actual Spy saying Privileged instruction. I have actual spy configured to start with windows and this time it didn\'t. I tried rebooting but the same thing happend. can you help me out?

ActualSpy ATTN: Konstantin Artemev

Problem Summary: ActualSpy ATTN: Konstantin Artemev
I have your response to my problem about Actual Spy not working correctly. The response I received was on how to remove it....I DO NOT want to remove the program, I installed it.

Can you help me fix it to work properly.
I will attach below the problems again, if you can help.

I believe the program was quarantined, I restored it...all my settings
were changed. I reset the program, but now I have NO SCREENSHOTS
and it logs every 3 seconds.

I receive an error message when I log on of: DIVISION BY ZERO

The error I get when I click on any of tabs is:
Access violation at address 004F1AA8 in module \'ASMonitor.exe\'. Read of
address 00000030

When I try to click on the SCREENSHOT tab, I get an error message since I
do not know
what I had in the Settings for the Log Files Path

Thank you again,
Gina Miscavage

ActualSpy ATTN: Konstantin Artemev

Problem Summary: ActualSpy ATTN: Konstantin Artemev
I have your response to my problem about Actual Spy not working correctly. The response I received was on how to remove it....I DO NOT want to remove the program, I installed it.

Can you help me fix it to work properly.
I will attach below the problems again, if you can help.

I believe the program was quarantined, I restored it...all my settings
were changed. I reset the program, but now I have NO SCREENSHOTS
and it logs every 3 seconds.

I receive an error message when I log on of: DIVISION BY ZERO

The error I get when I click on any of tabs is:
Access violation at address 004F1AA8 in module \'ASMonitor.exe\'. Read of
address 00000030

When I try to click on the SCREENSHOT tab, I get an error message since I
do not know
what I had in the Settings for the Log Files Path

Thank you again,
Gina Miscavage

ActualSpy ATTN: Konstantin Artemev

Problem Summary: ActualSpy ATTN: Konstantin Artemev
I have your response to my problem about Actual Spy not working correctly. The response I received was on how to remove it....I DO NOT want to remove the program, I installed it.

Can you help me fix it to work properly.
I will attach below the problems again, if you can help.

I believe the program was quarantined, I restored it...all my settings
were changed. I reset the program, but now I have NO SCREENSHOTS
and it logs every 3 seconds.

I receive an error message when I log on of: DIVISION BY ZERO

The error I get when I click on any of tabs is:
Access violation at address 004F1AA8 in module \'ASMonitor.exe\'. Read of
address 00000030

When I try to click on the SCREENSHOT tab, I get an error message since I
do not know
what I had in the Settings for the Log Files Path

Thank you again,
Gina Miscavage
ggood@ptd.net
gmiscavage@citizensvoice.com

Several/Screenshots/DivisionByZero/AccessViolation

Problem Summary: Several/Screenshots/DivisionByZero/AccessViolation
I have several problems...I have had the program for about a month, now it does not work, and no response from actualspy. The program was quarantined and I had to download it..two seperate times. Here are my problems:

Access violation at address 004F1AA8 in module \'ASMonitor.exe\'. Read of
address 00000030

Upon opening or changing any settings - \"DIVISION BY ZERO\" pops up

Also when I open the program I see - \"INVALID FLOATING OPERATION\"

I do not remember how/where to set the \"LOG FILES PATH\"
and get NO SCREENSHOTS, I cannot see or log them
and I can see text, but it does not log either.

Please help.
Thanks...Gina M

Several/Screenshots/DivisionByZero/AccessViolation

Problem Summary: Several/Screenshots/DivisionByZero/AccessViolation
I have several problems...I have had the program for about a month, now it does not work, and no response from actualspy. The program was quarantined and I had to download it..two seperate times. Here are my problems:

Access violation at address 004F1AA8 in module \'ASMonitor.exe\'. Read of
address 00000030

Upon opening or changing any settings - \"DIVISION BY ZERO\" pops up

Also when I open the program I see - \"INVALID FLOATING OPERATION\"

I do not remember how/where to set the \"LOG FILES PATH\"
and get NO SCREENSHOTS, I cannot see or log them
and I can see text, but it does not log either.

Please help.
Thanks...Gina M

Can\'t call up the program - it\'s in hidden mode

Problem Summary: Can\'t call up the program - it\'s in hidden mode
Hoping you can help with this problem asap!! I had the program running in hidden mode, it must have ended abruptly because now the hot keys do not work. I tried starting it via run: command (command is the word I used instead of \'actualspystart\') but that goes directly to DOS mode - yeah I guess I picked the wrong word. How can I call up the program now?? Please help via email or provide me with a phone number to call you. THANK YOU!!

how to detect and uninstall actual spy

Problem Summary: how to detect and uninstall actual spy
i had installed actaul spy on my PC and i want to uninstall it now but i cannot find it anyplace in my PC. it opens when i use the hot key and at times when i start my PC or start it from hibernate , actual spy displays a msg that this is unregistered version and can only monitor 40 mins. you will have to enter code or buy the software. this msg show up on main screen which can lead to Actaul spy\'s presence detection on my pc. how do i uninstall it??

Violation 00000000

Problem Summary: Violation 00000000
Pop up says access violation at address 00000000. Read of address 00000000. Cannot do anything, when I restart I get the same error.

pop up that says access violation at address 00000000. Read of address 00000000.

Problem Summary: pop up that says access violation at address 00000000. Read of address 00000000.
And the program doesn\'t pop up, how do I fix this?

Cannot uninstall Actual Spy

Problem Summary: Cannot uninstall Actual Spy
I downloaded the program and chose the option to have it not show up in the task manager. Now I realize that there is not an uninstall option for the program. I have tried doing it manually but I am not an IT pro so it is a little difficult to do as I do not want to mess anything up on my PC. I am running Windows Vista Home Edition. Any help would be greatly appreciated, Thank you much!

Error Messages

Problem Summary: Error Messages

Whenever actual spy is running on my computer, I get the following error messages popping up every so often...

Privileged instruction.

Access violation at address 00000000.Read of address 00000000.

Can you help with this? I downloaded Actual Spy on my computer to monitor user activity. Until it\'s fixed, I can\'t run the program

Thank you!

dont know how to configure the smtp server

Problem Summary: dont know how to configure the smtp server
Enable to get logs via e-mail which is not working...

EMAIL

Problem Summary: EMAIL
email reports

WHEN I SET THE PROGRAMM UP TO EMAIL THE REPORTS, IT WORKS.

wHEN I RESTART THE COMPUTER THIS SETTING IS CHANGED IN THE DEFFAULT(NOT SENDING EMAILS)?????

hOW TO CHANGE?

Error Messages!

Problem Summary: Error Messages!
Hi there,

I bought Actual Spy recently and e-mailed their support about this problem, twice. They still haven\'t e-mailed me back!! I paid £49 for this stupid software that keeps popping up error messages such as \"Division by Zero\" and other pop up messages that I can\'t remember for the life of me what they say. I\'m meant to be secretly monitoring the pc but how can I do that if these errors keep popping up? Also, when the PC is shut down or restarted, it removes all the logs - i then have to open Actual Spy again - with the usual errors popping up when I tell it to record keystrokes and monitor websites visited again!

Please please please, can someone help me with this - I\'d really appreciate it!

Thanks

Pandora

priviliged instruction in actual spy

Problem Summary: priviliged instruction in actual spy
I installed actual spy on my pc and after a couple of days I can no longer use it as only the message \"Priviliged instruction\" pops up. How can I make it work again?

Access violation at address 00000000.Read of address 00000000

Problem Summary: Access violation at address 00000000.Read of address 00000000
I installed actual spy on my pc and after a couple of days I can no longer use it as only the message \"
Access violation at address 00000000.Read of address 00000000\" pops up. How can I make it work again?

mensajes de error ( Venezuela)

Problem Summary: mensajes de error ( Venezuela)
el programa se ejecuta bien pero comienzan a salir 2 ventanas a cada instante con los mensajes

access violation at address 00000000 read of address 00000000

y

Privileged Instruction

agradezco me ayuden gracias

error messages (Venezuela)

Problem Summary: error messages (Venezuela)
Whenever actual spy is running on my computer, I get the following error messages popping up every so often...

Privileged instruction.

Access violation at address 00000000.Read of address 00000000.

Can you help with this? Because until it\'s fixed, I can\'t run the program & had to uninstall it to get the error messages to go away.

This program is registred

Can\'t email reports

Problem Summary: Can\'t email reports
I\'ve tried multiple time to send test messages and reports using both the default SMTP and various other accounts; like yahoo, live, gmail and get the report to send to the specified email.

Actual Spy Privileged Instruction Error

Problem Summary: Actual Spy Privileged Instruction Error
I downloaded Actual Spy and installed it. Every time my computer starts up, a small window pops up saying, \"Privileged Instruction\". I uninstalled and removed the program from my computer, but the window still pops up. How do I stop it from doing this?

\

Problem Summary: \
As with many other I had no problem getting the product running but after shutting down and starting the next day these messages appear. I need them to stop NOW as I wanted this program for it\'s \"hidden\" feature.

actual spy 3.0 problems

Problem Summary: actual spy 3.0 problems
Whenever actual spy 3.0 is running on my computer, I get the following error messages popping up every so often...

Privileged instruction.

Access violation at address 00000000.Read of address 00000000.

Access violation box keeps popping up

Problem Summary: Access violation box keeps popping up
I keep getting a pop up at random times from Actual Spy that says \"Access violation at address 00000000. Read from 00000000\" What does this mean and how can I stop it?

access violation at address 00000000

Problem Summary: access violation at address 00000000
access violation at address 00000000 read of address 00000000

i use actual spy 2.0 and this appears often

Can not send email

Problem Summary: Can not send email
I purchased ac tual spy 3.0. During setting, I selected the report sending by e-mail. I wroted e-mail adress and selected the default SMTP server. The port number was 25 originally. I didn\'t change and tried to send the text massage. However, a massage indicating a failure and \"check the internet connection\". İnternet connection was working. I tried to send it several times, but it did not work.

\"Privileged instruction error\"

Problem Summary: \"Privileged instruction error\"
Hi,

i got actual spy running on my computer, but as fast as i perform an action inside the program, like \"hide\" or \"start monitoring\" and so on.. i get the error message \"privileged instruction\" on the screen. The same problem occurs when the program starts and then after the error message it terminates.
Thank you in advance!

Actual spy is not completly hidden in Vista basic

Problem Summary: Actual spy is not completly hidden in Vista basic
have checkmarked all the settings, but actualspy still shows up in programs, even though I have it checked to be hidden completly in all areas.

actual spy errors on windows vista

Problem Summary: actual spy errors on windows vista
I installed on vista and get this messages:

Privileged instruction.

Access violation at address 00000000.Read of address 00000000.

ERROR ACTUAL SPY ACCESS VIOLATION AT ADDRESS 00000000.

Problem Summary: ERROR ACTUAL SPY ACCESS VIOLATION AT ADDRESS 00000000.
ACCESS VILATION AT ADDESS 00000000. READ OF ADDRESS 00000000

access violation at address 00000000

Problem Summary: access violation at address 00000000
access violation at address 00000000

I installed Actual Spy on a terminal Service to monitor user\'s activity.

My users complained of getting a pop with the error above frequently.

How do I resolve this isssue.

Rgds,

Lolu

SMTP-server settings

Problem Summary: SMTP-server settings
ok this is the situation i want to send out the Actual Spy software Via Email.
But im stuck, the \'SMTP-server settings\'
There are 3 fields and i dont know what to put in them:
From address.......
SMTP-server.....
Username.....
What do i put in these fields in order to make it work.

And i can see this is a websie to get rid of these type programs from ur computer. But without people like me you wouldnt be in business :D

access violation at address 00000000. Read of address 000000

Problem Summary: access violation at address 00000000. Read of address 000000
appears evry 3 min

Error messages

Problem Summary: Error messages
Whenever actual spy is running on my computer, I get the following error messages popping up every so often...

Privileged instruction.

Access violation at address 00000000.Read of address 00000000.

Can you help with this? Because until it\'s fixed, I can\'t run the program & had to uninstall it to get the error messages to go away.

Thank you!

I what to know how you send the actual spay!

Problem Summary: I what to know how you send the actual spay!
Pleas tell me how you e-mail the actual spy
I what to know this because i am in holidays in Ireland and my family is back in home so i need to see what they are doing!!!!! So please tell me how you do it!!! So what i actually need is to Kellogg them!!!1
thank you!

I can not send the text massage

Problem Summary: I can not send the text massage
I purchased ac tual spy 3.0. During setting, I selected the report sending by e-mail. I wroted e-mail adress and selected the default SMTP server. The port number was 25 originally. I didn\'t change and tried to send the text massage. However, a massage indicating a failure and \"check the internet connection\". İnternet connection was working. I tried to send it several times, but it did not work.

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