Dear Customers, Helpdesk support and Remote Assistance are FREE for all registered users of any of our products (Removal Tool, Printer Spooler Fix Wizard, True Sword, Stronghold Antivirus etc.). Just click green Submit Support Ticket button. If you are a trial or free user and want Remote Assistance, please, visit this section.
If you have any questions or problems with our software or your computer, you are in the right place! We provide full-time support for both registered and unregistered users. However, registered users have priority in support.
Before submitting support ticket, please look through these common questions and answers. Most of your possible questions are already answered here. Please submit support ticket only if didn't find an answer within frequently asked questions on this page. Submitting questions that already have answers here will result in delayed response time!
Frequently Asked Questions
Answers to most common questions
If you don't see your particular question answered above, submit support ticket into our Online HelpDesk. Support tickets are usually reviewed and answered in 3 – 12 hours, depending on the day of the week, time of the day and your time zone.
Important: Please note that you should check for replies to support tickets you submitted here from time to time. All communication with our support team is performed via our Online HelpDesk only. We do not use email for supporting our customers as email is not reliable medium for time-critical communication.
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Professional Remote Assistance
If you want our professionals to solve the problem with your computer remotely or help you with installation or configuring of our products, try our professional fee-based services:
Remote Installation & Configuration
During remote support session our professional will log into your computer (only Internet connection and your presence in front of the computer needed), install up to three our products on one computer and configure them according to your requirements.
Remote Problem SolvingDuring remote support session our professional will log into your computer (only Internet connection and your presence in front of the computer needed), diagnose the source of your problem with Viruses, Spyware, Adware, Pop ups, Printer Spooler, Generic Host Process and other Windows components and resolve them using our proprietary technologies.
Remote Assistance Terms and Conditions