Here are the descriptions of problems connected with BRONTOK-A and smss.exe we received earlier:
Problem Summary: How do i get rid of BRONTOK-A?
I have a Windows 7 PC. This file known as about.Brontok.A keeps showing up in my Pictures folder no matter what i do. I tried downloading your removal tool but everytime i try to download an .exe file, it just restarts my computer. What do i do?
The support ticket is opened for this person in our HelpDesk and our support team is currently solving the problem described.
Problem Summary: brontok.A infected my laptop
i know about brontok removal tool on your website. I have tryed several times to install an antivirus program but it seems virus is preventing me from doing so by automatically restarting my laptop every time i try. The same thing would happen with dawnloading any file from internet. That means i am not able to down load anything pls help me with other way, i am sure u would able to help me as u done same for some ur previous enquirer and i will be greatfull to u thank u
The support ticket is opened for this person in our HelpDesk and our support team is currently solving the problem described.
Problem Summary: brontok.a
i don't have internet in my house and i can't get the free trial serial code so that i can destroy my much unwanted brontok virus can you send it to the following email address gemhealth@juno.com thanks so much
The support ticket is opened for this person in our HelpDesk and our support team is currently solving the problem described.
Problem Summary: BRONTOK
I did a scan on my computer and over 2,500 files are infected by brontok, will this software help remove them ? & are there different types of brontok in which I would have to identify in order to completely remove it ? also, will wiping my pc delete it ?
Reply of our support team was forwarded to Shantelle via email.
Problem Summary: cant download antivirus
I now know about the brontok removal tool on you website. i have tried several times to install an antivirus program and update my current one. However it seems that the virus is preventing me from doing so by automatically restarting my computer. The same would happen if I was to download files from the internet. Now this new BRONTOK REMOVAL TOOL Ive seen does not work. the same thing happens,,, AUTOMATIC RESTART.... WHAT ARE OTHER WAYS MUST I REMOVE THIS DARN BRONTOK I HAVE IN MY COMPUTER....
We worked out the solution of descirbed problem and sent our suggestions to abraham salevao.
Problem Summary: removal babylon search programme from my pc
bablon program has been attached to moxilla firefox in my pc which is interfering with my work
asafo delordson kwamla received email with possible solutions of his problem.
Problem Summary: Shuts down my norton 360
Something shuts down my norton 360 from working by doing scans and such. The service gets stopped when i preform a comprehensive scans and im starting to get errors with programs I use such as steam, firefox, and at times i get blue screens of death... please help! and i dont have any files since my norton scanner quits itself
Several possible methods of solving the problem mentioned by Ryan William Thompson were sent to the provided email address.
Problem Summary: Brontok
I have tried to run the installation for Brontokremovaltool however when I do try to run it I get told I don't have the correct access rights but I am the only user profile on my laptop. What can I do
Our support team answered the request of Eugene by email.
Problem Summary: infection from worm.brontok
have tried various removal programs including yours but am unable to run them message says program infected
nicola joyce, please check your email for our answer.
Problem Summary: brontok a remover
I cannot open my registgry, any antivirus software and all downloads are blocked by the virus. How else can I get this virus removed?
jay, we sent the solution of this problem to your mailbox.
Problem Summary: nothing can remove the virus broontok ce
nothing can remove the virus broontok ce i need anti virus which can delet it
Our support team contacted sylvi with the solution of the problem described.
Problem Summary: BRONTOK KEEPS POPPING UP
whenever my computer is idle brontok pops up i think i may have a problem it comes up in google chrome with a green page
The problem of zechariah was resolved by our support team.
Problem Summary: BRONTOK KEEPS POPPING UP
whenever my computer is idle brontok pops up i think i may have a problem it comes up in google chrome with a green page
We examined this request and answered zechariah by email.
Problem Summary: Brontok peristent virus removal
pls help get rie if worm.brontok.html.a virus
Reply of our support team was forwarded to Ed Guevara via email.
Problem Summary: brontok.a
brontok.a(16) removal
We worked out the solution of descirbed problem and sent our suggestions to mohd alshara.
Problem Summary: it bothers me seeing the page come up millions of times a day
the page wont go away when i delete it
andre witrago received email with possible solutions of his problem.
Problem Summary: Brontok-a infected
this virus restarts my computer every 2 hours or so. It wont let me download or install any kind of software from the internet, everytime I try it restarts the computer. It also won\'t let me open the cmd box.
Several possible methods of solving the problem mentioned by Victoria Munoz were sent to the provided email address.
Problem Summary: internet and desktop
cant use internet n my desktop
Our support team answered the request of Karla Molina by email.
Problem Summary: brontok - slowing my pc down?
i do not have internet access or e-mail access from my personal computer, but then i post the question - can the worm slow my pc down? several programs are running slowly and others just won\'t open
tiaan schuler, please check your email for our answer.
Problem Summary: PC infected with WORM/brontok.c virus
\r\nPC infected with WORM/brontok.c virus in windows 7 OS. it comes up again and again even the file was deleted.
Lou Neil C. Parra, we sent the solution of this problem to your mailbox.
Problem Summary: Smss.exe
pc operation slows down i can\'t open my file antivirus cannot run.
Our support team contacted alen with the solution of the problem described.
Problem Summary: Brontok
Brontok come to my computer and it\'s hard to clean with Anti Virus
The problem of wawan was resolved by our support team.
Problem Summary: Brontok prevents my pc from functioning properly
Brontok prevents downloads, disabled my regedit, disrupts work by opening programs automatically.
We examined this request and answered Donald Rodel Fermin by email.
Problem Summary: Brontok.A 10
hello\r\n\r\nI have a problem with this virus called Brontok.a 10.\r\nThe computer is a Compaq Armada 110 laptop with Windows XP Professional operating system, has two user accounts administrator and guest, but when you start just open the guest account\r\n\r\nbecame infected by an e-mail, free avast antivirus install, I log around 34 infected files I gave him the option to delete infected files but only delete me some, are several that could not be removed\r\n\r\nfrom one day to another I turned on the laptop estava avast shields and I can not turn them off, try to update the database but can not the antivirus has been disabled.\r\n\r\nthank you very much for your attention\r\n\r\nP.D\r\n\r\nI do not speak much English and had to use the google translator I hope that this report is understandable
Reply of our support team was forwarded to david via email.
Problem Summary: cant download
i have brontok.a.html virus. anytime i try to download a program or file it automatically restarts my computer. i just upgraded to windows 7 so i dont have an antivirus software
We worked out the solution of descirbed problem and sent our suggestions to bryan.
Problem Summary: idm unistall
i can\'t unistall idm
ASHENAFI received email with possible solutions of his problem.
Problem Summary: Brontok-AA [worm]
Worm-Brontok-AA propagates and duplicates itself to folders and make the folder become and .exe file. I tried to remove many times and yes, it is successfully deleted. But after a while the worm comes back again. It\'s so annoying. Any effective solution ?? Thanks.
Several possible methods of solving the problem mentioned by Scriven Tan were sent to the provided email address.
Problem Summary: Brontok Removal Tool
I ran the tool and the smss.exe file still exists
Our support team answered the request of Frank Flight by email.
Problem Summary: it is a virus.it have not deleted
plzzz help.how can i delete this
moaaz, please check your email for our answer.
Problem Summary: Virus
Hello, there is this thing that keep popping out even thought i delete it and it also keep making my CPU usage to 100% and it also restart every time i download something , so i want to know how to delete it
Tou, we sent the solution of this problem to your mailbox.
Problem Summary: Virus
Hello, there is this thing that keep popping out even thought i delete it and it also keep making my CPU usage to 100% and it also restart every time i download something , so i want to know how to delete it
Our support team contacted Tou with the solution of the problem described.
Problem Summary: brontok is all over my laptop and i cant ger rid of it and it wont go away
brontok has infected almost everything on my computer and I\'ve tried every measure that i know of it which aint too much to rid of it and i cant. Ive even tried to install windows again and it wont let me erase the old version of windows. Im out of options please help.
The problem of ashley was resolved by our support team.
Problem Summary: how can i remove worm brontok and do not affect my computer again
how can i remove worm brontok and do not affect my computer again.i cant using disk defragmenter to defragment acer(C:)disk deframent cannot continue prescan because there is corruption file: C:\\FOUND.011,automatic updates cannot install some.installation.sometimes brontok will comes out automatically then cant delete on my picture and cannot download some software.lastly my pc had problem for acer security management
We examined this request and answered ooi by email.
Problem Summary: i have brontox on my computer
it is coping my files and slowdown my pc
Reply of our support team was forwarded to nishi via email.
Problem Summary: Virus/Worm infection
I seem to have the Brontok virus in my computer and I cannot get rid of it. I\'ve tried downloading/installing antivirus software but I receive errors saying the software was not installed properly or installation aborts during setup. I\'ve tried re-installing softwares that have errros during first installation but the problem persists. I do not have the original rebooting/OS disc so I formatting my hard drive is not an option. Please help.
We worked out the solution of descirbed problem and sent our suggestions to RJ.
Problem Summary: \
the green page pop up shows up every hour on the hour. this html document shows up in my photos (win vista) a few minutes after i delete it every time! when i search for the files source, vista steers me toward a users \" my photos\" only.
david received email with possible solutions of his problem.
Problem Summary: About.Brontok.A[10]
I noticed this weird page come up on my computer eachtime I start my computer(sony vaio VGN N31S, windows vista. I immediately knew it was a virus since my norton 360 version 2.2.0.2 expired. So I tried downloading Mcafee antivirus software but it wouldn\'t download, it just shuts down my computer, it shuts down whenever I tried anything in CMD. I did system restore and restarted my computer then I noticed I couldnt go online anymore. I did several system restore it only got worse I was totally disconnected from the internet but this weird page still kept popping up. I have tried deleting it several times, it always comes back. I got Kapersky antivirus and it still wouldn\'t let me download it because norton 360 was preventing it from downloading. I don\'t know how to delete norton antivirus it kept saying \'the system cannot find the file path specified\'\r\nPlease help me remove all this virus and get back online.\r\nThanks
Several possible methods of solving the problem mentioned by Temi were sent to the provided email address.
Problem Summary: i cant remove brontok from my pictures folder
ive treid downloading software to remove the virus, but it doesnt seem to ever go away. every time i restart my laptop it is always there.
Our support team answered the request of tola by email.
Problem Summary: virus brontok .A[9]
explorer don\'t come at the start of the pc i must execute ctrl+alt+suppr and open the program gestionnary
pieragnolo, please check your email for our answer.
Problem Summary: 2345
fewgft
Roman, we sent the solution of this problem to your mailbox.
Problem Summary: i dont want it on my computer thank you
i have typed in the right e mail address ok i just want i off
Our support team contacted sarah mc daid with the solution of the problem described.
Problem Summary: about.brontok.a.html in my picture
dear sir, \r\n my pc shuts down(restarts) every time i try to download something from the internet. i have got the About.Brontok.A.html worm in My Pictures. please help me.\r\n\r\n thanks\r\n hemanta
The problem of hemanta gogoi was resolved by our support team.
Problem Summary: brontok a virus
my laptop shuts down or restart whenever i download something
We examined this request and answered sobia by email.
Problem Summary: On my external Hard drive
I formatted my computer on the 5th February 2010. I saved all my photos, recordings, music etc to an external hard drive after formatting i put it all on and since that day i have noticed folders inside my folders which i have deleted and should not exist anymore when opening them they just go into another \"my documents\" folder I was also receiving pop ups from Firefox and soon googled and noticed i had a virus i formatted again on the 5th of march (yesterday) and when transferring all my photos etc the virus was back meaning it is now on my external hard drive! i need this gone i have over 7,000 pictures and losing them would be devastating. please help me!
Reply of our support team was forwarded to Lissa via email.
Problem Summary: My PC shuts down and restarts whenever I try to download any software
This was the initialproblem, then 3 days ago a dodgey screen appeared without any invitation noted Brontok.A(10). Ihave tried several methods of removal with those which use zip files being able to download, unzip and try to repair the problem but no success. I tried to email you guys from the infected PC a few minutes ago but when I inputted your computer check security thing the PC shut down again immediately. On restart the BRONTOK page appeared on its own...very spookey. Can you help. I am nowgoing to send this message to you from my laptop but the issue is with my main PC. I am a 54 year old technophobic self taught computer user.... Help !!
We worked out the solution of descirbed problem and sent our suggestions to MIke Turnbull.
Problem Summary: i want babylon off my internet now!
it is very anoyning
rhonald grant received email with possible solutions of his problem.
Problem Summary: Brontok.A detected
virus is making multiple copies in my document folder, opening several explorer all by itdelf
Several possible methods of solving the problem mentioned by Larry were sent to the provided email address.
Problem Summary: desktop item removal
a file folder is on my desktop and i can\'t seem to remove it.if i recycle it, it says item not found, verify location and try again. i believe this is causing some problems to my system. (Path is C:Users/annie/Desktop/Anniesumary)
Our support team answered the request of Annie by email.
Problem Summary: brontok virus removal
The virus ABOUT.BRONTOK.A.HTML LOCATED IN MYPICTURE FOLDER
Juan Mendez, please check your email for our answer.
Problem Summary: i cannot install any software
i cannot install any software cannot run task manager cannot go in registry cannot download any file
waqar idrees, we sent the solution of this problem to your mailbox.
