Ask Toolbar Removal: Remove Ask Toolbar Forever

Threat indicator: HIGH

Threat's profile

Name of the threat:

Command or file name:

Threat type:

Affected OS:

Ask Toolbar



Win32 (Windows XP, Vista, Seven, 8)

Ask Toolbar is browser add-on from popular search provider It is not a malware. However this toolbar can be classified as unwanted application as it can change default search and homepage to without direct user intent. After standard procedure of uninstallation from Control Panel search and homepage still remain which caused numerous user complains.

Ask Toolbar

Ask Toolbar intrusion method

Ask Toolbar copies its file(s) to your hard disk. Its typical file name is GenericAskToolbar.dll. Then it creates new startup key with name Ask Toolbar and value GenericAskToolbar.dll. You can also find it in your processes list with name GenericAskToolbar.dll or Ask Toolbar.

If you have further questions about Ask Toolbar, please fill in the form below and we'll contact you shortly.

Recommended Solution - Download SpyHunter by Enigma Software Group LLC

Download this advanced tool and solve problems with Ask Toolbar and GenericAskToolbar.dll (download of fix will start immediately):

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* SpyHunter was developed by US-based company EnigmaSoftware and is able to remove Ask Toolbar-related issues in automatic mode. Program was tested on Windows XP, Windows Vista, Windows 7 and Windows 8.

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* Removes all files created by Ask Toolbar.

* Removes all registry entries created by Ask Toolbar.

* You can activate System and Network Guards and forget about malware.

* Can fix browser problems and protect browser settings.

* Removal is guaranteed - if SpyHunter fails ask for FREE support.

* 24/7 Spyware Helpdesk Support included into the package.

Alternative Solution - Download Ask Toolbar Removal Tool by Security Stronghold LLC

Download this simplified Removal Tool designed specifically to solve problems with Ask Toolbar and GenericAskToolbar.dll (download of fix will start immediately):

Download removal tool for Ask Toolbar and GenericAskToolbar.dll now!


* Removes all files created by Ask Toolbar.

* Removes all registry entries created by Ask Toolbar.

* Fixes browser redirection and hijack if needed.

* Can immunize your drives from specific problem.

* Removal is guaranteed - if Removal Tool fails ask for FREE support.

* 24/7 Helpdesk Support and 5 hours of Remote Support via GoToAssist included into the package.

Let our support team solve your problem with Ask Toolbar and repair Ask Toolbar right now!

Leave the detailed description of your Ask Toolbar problem in the form below. Our support team will contact you in several minutes and give a step-by-step instruction on how to fix Ask Toolbar problem. Please be specific. Do your best describing the problem. This will help us recommend right and complete Ask Toolbar problem removal solution.

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Threat's description and solution are developed by Security Stronghold security team.

Here you can also learn:

* What is Ask Toolbar? Technical details of Ask Toolbar problem and Ask Toolbar removal tool.

* Methods for manual Ask Toolbar removal.

* Instant download of a program that will solve your problem automatically.

How to remove Ask Toolbar manually?

This problem can be solved manually by deleting all registry keys and files connected with Ask Toolbar, removing it from starup list and unregistering all corresponding DLLs. Additionally missing DLL's should be restored from distribution in case they are corrupted by Ask Toolbar.

To get rid of Ask Toolbar, you should:

1. Kill the following processes and delete the appropriate files:

• GenericAskToolbar.dll
• precache.exe
• SaUpdate.exe
• Updater.exe
• UpdateTask.exe

Warning: you should delete only those files which checksums are listed as malicious. There may be valid files with the same names in your system. We recommend you to use Ask Toolbar Removal Tool for safe problem solution.

2. Delete the following malicious folders:

• C:\Documents and Settings\{username}\Application Data\Mozilla\Firefox\Profiles\5htm4ivx.default-1363093561953\
• C:\Documents and Settings\A{username}\Local Settings\Application Data\Google\Chrome\User Data\Default\Extensions\aaaapjanjmpekndokbeikcfkglmcedkn
• C:\Documents and Settings\{username}\Local Settings\Application Data\Mozilla\Firefox\Profiles\5htm4ivx.default-1363093561953\
• C:\Documents and Settings\{username}\Local Settings\Application Data\AskToolbar
• C:\Documents and Settings\{username}\Local Settings\Temp\AskSearch
• C:\Documents and Settings\{username}\Local Settings\Temp\{86D4B82A-ABED-442A-BE86-96357B70F4FE}
• C:\Program Files\

3. Delete the following malicious registry entries and\or values:

  • Key: HKLM\SOFTWARE\Classes\CLSID\{00000000-6E41-4FD3-8538-502F5495E5FC}
  • Key: HKLM\SOFTWARE\Classes\AppID\GenericAskToolbar.DLL
  • Key: HKLM\SOFTWARE\Classes\AppID\{9B0CB95C-933A-4B8C-B6D4-EDCD19A43874}
  • Key: HKLM\SOFTWARE\Classes\CLSID\{D4027C7F-154A-4066-A1AD-4243D8127440}
  • Key: HKLM\SOFTWARE\Classes\Interface\{6C434537-053E-486D-B62A-160059D9D456}
  • Key: HKLM\SOFTWARE\Classes\Interface\{91CF619A-4686-4CA4-9232-3B2E6B63AA92}
  • Key: HKLM\SOFTWARE\Classes\Interface\{AC71B60E-94C9-4EDE-BA46-E146747BB67E}
  • Key: HKLM\SOFTWARE\Classes\TypeLib\{2996F0E7-292B-4CAE-893F-47B8B1C05B56}
  • Key: HKLM\SOFTWARE\Classes\GenericAskToolbar.ToolbarWnd
  • Key: HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{A5AA24EA-11B8-4113-95AE-9ED71DEAF12A}
  • Key: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{D4027C7F-154A-4066-A1AD-4243D8127440}
  • Key: HKLM\SOFTWARE\AskToolbar
  • Key: HKU\S-1-5-21-823518204-789336058-1417001333-500\Software\AppDataLow\AskToolbarInfo
  • Key: HKU\S-1-5-21-823518204-789336058-1417001333-500\Software\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{A5AA24EA-11B8-4113-95AE-9ED71DEAF12A}
  • Key: HKU\S-1-5-21-823518204-789336058-1417001333-500\Software\Microsoft\Internet Explorer\SearchScopes\{AEFEEF8E-1D9F-42E6-ABE5-AA4743911276}
  • Key: HKU\S-1-5-21-823518204-789336058-1417001333-500\Software\Microsoft\Windows\CurrentVersion\Explorer\Discardable\PostSetup\ShellNew
  • Key: HKU\S-1-5-21-823518204-789336058-1417001333-500\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{D4027C7F-154A-4066-A1AD-4243D8127440}
  • Key: HKU\S-1-5-21-823518204-789336058-1417001333-500\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{D4027C7F-154A-4066-A1AD-4243D8127440}
  • Key: HKU\S-1-5-21-823518204-789336058-1417001333-500\Software\
  • Key: HKU\S-1-5-21-823518204-789336058-1417001333-500\Software\AskToolbar

Warning: if value is listed for some registry entries, you should only clear these values and leave keys with such values untouched. We recommend you to use Ask Toolbar Removal Tool for safe problem solution.

4. Manually fix browser problems

Ask Toolbar can affect your browsers which results in browser redirection or search hijack. We recommend you to use free option "Reset Browsers" under "Tools" in Ask Toolbar Removal Tool to reset all the browsers at once. Mention that you need to remove all files and kill all processes belonging to Ask Toolbar before doing this. To reset your browsers manually and restore your homepage perform the following steps:

Internet Explorer

  • If you use Windows XP, click Start, and then click Run. Type the following in the Open box without quotes, and press Enter: "inetcpl.cpl"

  • If you use Windows 7 or Windows Vista, click Start. Type the following in the Search box without quotes, and press Enter: "inetcpl.cpl"

  • Click the Advanced tab

  • In Reset Internet Explorer settings, click Reset. Click Reset in opened window again.

  • Select Delete personal settings checkbox to remove browsing history, search providers, homepage

  • After Internet Explorer finishes resetting, click Close in the Reset Internet Explorer Settings dialog box

Warning: In case this option will not work use free option Reset Browsers under Tools in Ask Toolbar Removal Tool.

Google Chrome

  • Go to the installation folder of Google Chrome: C:\Users\"your username"\AppData\Local\Google\Chrome\Application\User Data.

  • In the User Data folder, look for a file named as Default and rename it to DefaultBackup.

  • Launch Google Chrome and a new clean Default file will be created.

Warning: This option might not work if in Google Chrome you use online synchronization between PCs. In this case use free option Reset Browsers under Tools in Ask Toolbar Removal Tool.

Mozilla Firefox

  • Open Firefox

  • Go to Help > Troubleshooting Information in menu.

  • Click the Reset Firefox button.

  • After Firefox is done, it will show a window and crreate folder on the desktop. Click Finish.

Warning: This option will also clean all your account passwords for all websites. If you don't want it use free option Reset Browsers under Tools in Ask Toolbar Removal Tool.

Information provided by: Alexey Abalmasov

Here are the descriptions of problems connected with Ask Toolbar and GenericAskToolbar.dll we received earlier:

Problem Summary: Ask Toolbaar is booting first

Ask Toolbar has created moore files

Problem was successfully solved. Ticket was closed.

Next threat: ErrorSafe »

Learn more about Ask Toolbar and GenericAskToolbar.dll »

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