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Threat's profile

Threat indicator: HIGH
Name of the threat: Sasser Worm
Command or file name: avserve2.exe
Threat type: Spyware\trojan
Affected OS: Win32 (Windows 9x, Windows XP, Windows Vista)

Sasser Worm intrusion method

Sasser Worm copies its file(s) to your hard disk. Its typical file name is avserve2.exe. Then it creates new startup key with name Sasser Worm and value avserve2.exe. You can also find it in your processes list with name avserve2.exe or Sasser Worm.

If you have further questions about Sasser Worm, please fill in the form above and we'll contact you shortly.

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Recommended Solution

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How to fix Sasser Worm

This problem can be solved manually by deleting all registry keys and files connected with Sasser Worm, removing it from starup list and unregistering all corresponding DLLs. Additionally missing DLL's should be restored from distribution in case they are corrupted by Sasser Worm.

To get rid of Sasser Worm, you should:

1. Kill the following processes and delete the appropriate files:

• Sasser.B.exe

Warning: you should delete only those files which checksums are listed as malicious. There may be valid files with the same names in your system. We recommend you to use Sasser Worm Removal Tool for safe problem solution.

2. Delete the following malicious folders:

no information

3. Delete the following malicious registry entries and\or values:

no information

Warning: If value is listed for some registry entries, you should only clear these values and leave keys with such values untouched. We recommend you to use Sasser Worm Removal Tool for safe problem solution.

Here are the descriptions of problems connected with Sasser Worm and avserve2.exe we received earlier:



windows encountered a problem...

Problem Summary: windows encountered a problem...
My laptop wont let me login to fix any problems. As soon as I type password and enter it shows an error. Nothing loads. All the safe modes will not even go to login screen. loads about half way and restarts. Thanks

Our support has contacted the author of this message, matt, and helped to solve his problem.


Vista start up error

Problem Summary: Vista start up error
i keep getting a message when i log on saying windows has encountered a critical problem and will restart in automatically in one minute what should i do?

Our support has contacted the author of this message, Sean Glynn, and helped to solve his problem.


Have virus, cycles into Sleep Mode. Will not load Vista or in Safe Mode

Problem Summary: Have virus, cycles into Sleep Mode. Will not load Vista or in Safe Mode
Virus. Vista will not load and cycles to Sleep Mode. Safe Mode will not load but cycles to Sleep Mode. Booting with Vista operating system, & clicking on Repair, it found no problems & was unable to Repair. My antivirus found a virus but before could read the information computer went into reloading cycle to Sleep Mode. Can you assist?\r\nBest,\r\nChristopher

Our support has contacted the author of this message, Christopher, and helped to solve his problem.


computer wont strart even in safe mode

Problem Summary: computer wont strart even in safe mode
i think i have the sasser virus as my laptop keeps restarting i can not enter safe mode

Our support has contacted the author of this message, Ricky Crawford, and helped to solve his problem.


Lsass.exe - can\'t even go to safe mode

Problem Summary: Lsass.exe - can\'t even go to safe mode
I get this error evertime the system reboots. I tried many solutions..

Our support has contacted the author of this message, Mehmet Suat Aksu, and helped to solve his problem.


Windows problem

Problem Summary: Windows problem
i keep getting a message when i log on saying windows has encounterd a critical problem and will restart in automatically in one minute what should i do?

Our support has contacted the author of this message, Lee , and helped to solve his problem.


insufficient api

Problem Summary: insufficient api
i am unable to get on my laptop, it comes up sayin Insufficient System Resources Exist to Complete the API, so it reloads and it comes back up again and its a never ending cylcle. i have an acer netbook aspire one please help i really dont know what to do. thanks

Our support has contacted the author of this message, Emily Smithson, and helped to solve his problem.


Sasser Worm

Problem Summary: Sasser Worm
I can\'t open much. No start menu icons, etc.\r\n\r\nTryin to do a system restore. Got to control panel from cmd. \r\nTons of processes running in task manager. None are the ones listed on other sites as sasser worm

Our support has contacted the author of this message, nick b, and helped to solve his problem.


sasser worm

Problem Summary: sasser worm
I received a wmiprvse.exe error. \r\nI also received an error my virus scan is not working and do I want to activate it, which i am unable to do.\r\nAnd I\'m unable to get on line to download a removal tool.\r\nI am sending this from my desktop, it is my lap top that is infected.\r\nMy question is can if fix it if I can\'t get on-line?\r\nthanks

Our support has contacted the author of this message, V LeBrun, and helped to solve his problem.


sasser worm

Problem Summary: sasser worm
i have a sasser worm on my laptop and i can\'t get my computer to boot up. is there any way to resolve this issue?

Our support has contacted the author of this message, Michael Agar, and helped to solve his problem.


Laptop Restart 60 Seconds.

Problem Summary: Laptop Restart 60 Seconds.
I am currently running Windows Vista Premium and recently, upon boot up, I have received the message \"Windows has encountered a critical problem and will restart in one minute. Please save your work.\" I am unsure if this is a virus or a windows vista bug. Thank you.\r\n

Our support has contacted the author of this message, Carlos Gamez, and helped to solve his problem.


not enough time to use start/run to stop automatic reboot

Problem Summary: not enough time to use start/run to stop automatic reboot
There is not enough time to use start/run to stop automatic reboot caused by possible Sasser virus.

Our support has contacted the author of this message, Ward Waldram, and helped to solve his problem.


not enough time to stop reboot with sasser

Problem Summary: not enough time to stop reboot with sasser
There is not enough time to log in to stop the 60 second reboot because of a potential sasser virus.

Our support has contacted the author of this message, Ward Waldram, and helped to solve his problem.


Support has NOT contacted me with a solution to this problem

Problem Summary: Support has NOT contacted me with a solution to this problem
Support has NOT contacted me with a solution to this problem: There is not enough time to log in to stop the 60 second reboot because of a potential sasser virus.

Our support has contacted the author of this message, Ward Waldram, and helped to solve his problem.


There is not enough time to use start/run to stop automatic reboot caused by possible Sasser virus.

Problem Summary: There is not enough time to use start/run to stop automatic reboot caused by possible Sasser virus.
There is not enough time to use start/run to stop automatic reboot caused by possible Sasser virus.\r\n

Our support has contacted the author of this message, Ward, and helped to solve his problem.


problem in windows

Problem Summary: problem in windows
windows has encountered a critical problem and will restart automatically in one minute what should i do \r\n

Our support has contacted the author of this message, mario, and helped to solve his problem.


laptop keep on rebooting

Problem Summary: laptop keep on rebooting
My laptop restart itself after 1min. I couldn\'t even log in into the start menu window. stuck in the log-in page. it says:\r\n\r\nthis shutdown was initiated by NT AUTHORITY\\SYSTEM\r\nMessage\r\nThe system process \'C:\\WINDOWS\\system32\\services.exe\' terminated unexpectedly with status code 0. The system will now shut down and restart.\r\n\r\nplease help

Our support has contacted the author of this message, Jiko, and helped to solve his problem.


laptop keep on rebooting

Problem Summary: laptop keep on rebooting
My laptop restart itself after 1min. I couldn\'t even log in into the start menu window. stuck in the log-in page. it says:\r\n\r\nthis shutdown was initiated by NT AUTHORITY\\SYSTEM\r\nMessage\r\nThe system process \'C:\\WINDOWS\\system32\\services.exe\' terminated unexpectedly with status code 0. The system will now shut down and restart.\r\n\r\nplease help

Our support has contacted the author of this message, Jiko, and helped to solve his problem.


Connection to Internet

Problem Summary: Connection to Internet
Every time I try to log in welcomes me starts connection then is a critical error save your work windows will log in a minute logs off comes back repeats I used my secondary access and it let me in Pleasehelp thank you

Our support has contacted the author of this message, Ray Peterson, and helped to solve his problem.


Connection to Internet

Problem Summary: Connection to Internet
Every time I try to log in welcomes me starts connection then is a critical error save your work windows will log in a minute logs off comes back repeats I used my secondary access and it let me in Pleasehelp thank you

Our support has contacted the author of this message, Ray Peterson, and helped to solve his problem.


Connection to Internet

Problem Summary: Connection to Internet
Every time I try to log in welcomes me starts connection then is a critical error save your work windows will log in a minute logs off comes back repeats I used my secondary access and it let me in Pleasehelp thank you

Our support has contacted the author of this message, Ray Peterson, and helped to solve his problem.


sasser worm

Problem Summary: sasser worm
i have windows xp and have found out it is the sasser worm.i cant delete it as microsoft says.windows shusdown in 1 min of starting up and i cant go into safe mode.\r\n\r\nthanks

Our support has contacted the author of this message, mitchell scholtz, and helped to solve his problem.


wont load anything error reports keep poping up

Problem Summary: wont load anything error reports keep poping up
None of my icons come up on my desktop unless I run my laptop in safe mode. I cannot get into any of my files. I have to use firefox because internet explorer wont work. Every time you try to click on something an error report comes up. and something comes up desote.exe and wont let me do anything. So basically I cant even fix my computer its pretty much like locked.

Our support has contacted the author of this message, Kristina, and helped to solve his problem.


laptop with vista keeps rebooting

Problem Summary: laptop with vista keeps rebooting
LAPTOP SHUTS DOWN AFTER 1 MIN.\r\nI SIGN INTO MY LAPTOP AND IT SAYS THAT HAS ENCOUNTER A CRITICAL PROBLEM AND THAT WINDOWS WILL SHUT DOWN IN ONE MINUTE....WHAT CAN I DO, I DO SEE MY DESKTOP BUT IT SHUTS DOWN IN THAT MINUTE

Our support has contacted the author of this message, Mahmood, and helped to solve his problem.


Laptop keeps rebooting help please

Problem Summary: Laptop keeps rebooting help please
LAPTOP SHUTS DOWN AFTER 1 MIN.\r\nI SIGN INTO MY LAPTOP AND IT SAYS THAT HAS ENCOUNTER A CRITICAL PROBLEM AND THAT WINDOWS WILL SHUT DOWN IN ONE MINUTE....WHAT CAN I DO, I DO SEE MY DESKTOP BUT IT SHUTS DOWN IN THAT MINUTE

Our support has contacted the author of this message, Mahmood, and helped to solve his problem.


lsass.exe-system error \

Problem Summary: lsass.exe-system error \
I get this error evertime the system reboots. Tried safe mode but still system keeps on rebooting even Last gook known config options does not work here.\r\n\r\nAlso dont have authority to open the hdd and take backup as secondary. Do reply ASAP. thanks.

Our support has contacted the author of this message, Munjal, and helped to solve his problem.


PC SHUTS DOWN AFTER 1 MIN.

Problem Summary: PC SHUTS DOWN AFTER 1 MIN.
I SIGN INTO MY COMPUTER AND IT SAYS THAT HAS ENCOUNTER A CRITICAL PROBLEM AND THAT WINDOWS WILL SHUT DOWN IN ONE MINUTE....WHAT CAN I DO, I DO SEE MY DESKTOP BUT IT SHUTS DOWN IN THAT MINUTE

Our support has contacted the author of this message, cristal, and helped to solve his problem.


Windows has encountered a critical problem and will restart automatically in one minute.

Problem Summary: Windows has encountered a critical problem and will restart automatically in one minute.
Computer has had a virus recently. I\'ve been trying to get rid of it to no avail. My computer is now saying \"Windows has encountered a critical problem and will restart automatically in one minute.\" And it continuously restarts.\r\n\r\nAny help, please?

Our support has contacted the author of this message, Ashley Page, and helped to solve his problem.


Windows keeps restarting

Problem Summary: Windows keeps restarting
Every time I boot up my computer in normal mode I get a message that says \"Windows has encountered a critical problem and will automatically restart in one minute.\"And then it restarts. I have to boot it up in safe mode in order to do anything

Our support has contacted the author of this message, Isaac Caro, and helped to solve his problem.


cant launch any programs from desktop after aborting sasser wprom shutdown

Problem Summary: cant launch any programs from desktop after aborting sasser wprom shutdown
im infected with both the sasser worm and the blaster worm, I have managed to stop the shutdown by booting in safe mode and hiting the ctrl-alt-del to launch the task master because my system is shutting down before the task bar and start button are available. However once the shut down is stoped i cant get the internet to load or superantispyware or anything else usefull, system is running real slow and cpu usage at 100% i suspect registry issues as well a othe adware or viruses may be the cause. dont have os disk for windows xp pro so cant reinstall. can you help?

Our support has contacted the author of this message, james everett, and helped to solve his problem.


Laptop having Win xp operating system restarting by giving 60 secs countwown time BEFORE GIVING THE PASSWORD ON LOG ON SCREEN

Problem Summary: Laptop having Win xp operating system restarting by giving 60 secs countwown time BEFORE GIVING THE PASSWORD ON LOG ON SCREEN
HELLO,\r\n\r\n I VE WIN XP AS OPERATING SYSTEM IN MY LAPTOP.RECENTLY I VE FACED A PROBLEM.I CANT UNDERSTAND IT IS DUE TO THE VIRUS EFFECT OR WHAT.I VE NO ANTIVIRUS INSTALLED IN THE SYSTEM.NOW WHEN I AM SWITCHING ON MY SYSTEM BEFORE GIVING THE PASSWORD IN THE LOG ON SCREEN I AM GETTING A MESSAGE BOX HAVING 60 SECS COUNTDOWN TIME TO RESTART.THE PROBLEM IS THAT I CAN NOT GO TO MY DESK TOP AND START MENU TO RUN THE COMMAND \"shutdown-a\" IN COMMAND PROMPT.SO PLEASE HELP ME TO SOLVE THE PROBLEM MANUALLY.\r\n\r\n THANKING YOU....

Our support has contacted the author of this message, ABINASH PATTANAIK, and helped to solve his problem.


i have the sasser worm and i have the shutdown box of course. But my desktop doesnt load fast enough to abort the shutdown.

Problem Summary: i have the sasser worm and i have the shutdown box of course. But my desktop doesnt load fast enough to abort the shutdown.
i have the sasser worm and i have the shutdown box of course. But my desktop doesnt load fast enough to abort the shutdown. Other sites tell me to simply use start-run to abort shutdown but it shuts down before i can!

Our support has contacted the author of this message, andre johnson, and helped to solve his problem.


insufficient system resources exist to complete the API

Problem Summary: insufficient system resources exist to complete the API
Hi,
I shut down my computer and when I turned it back on it says system error.

Isufficient system resources exist to complete the API.
Then when I turned it back on to try to fix it I clicked TAP & safe mode but it still won\'t work. I can\'t even log on. It says window is starting up.. But the system error pops up.

Our support has contacted the author of this message, andie, and helped to solve his problem.


insufficient system resources exist to complete the API

Problem Summary: insufficient system resources exist to complete the API
Hi,
I shut down my computer and when I turned it back on it says system error.

Isufficient system resources exist to complete the API.
Then when I turned it back on to try to fix it I clicked TAP & safe mode but it still won\'t work. I can\'t even log on. It says window is starting up.. But the system error pops up.

Our support has contacted the author of this message, andie, and helped to solve his problem.


insufficient system resources exist to complete the API

Problem Summary: insufficient system resources exist to complete the API
Hello again,
I can\'t log on into my computer to download the site you gave me
So what should I do? Do I click safe mode or do I change some settings soi can log in?

Our support has contacted the author of this message, andie, and helped to solve his problem.


insufficient system resource exist to complete the API

Problem Summary: insufficient system resource exist to complete the API
Hello again,
I cannot log onto the computer to download the link you gave me.
So what should I do? Do I click safe mode. Or change some things so I can log in? When the error pops up I click ok and it just starts over again and pop up again!!!!

Our support has contacted the author of this message, andie, and helped to solve his problem.


sasser worm

Problem Summary: sasser worm
i have the problem , that my computer tunr off automatically after a while ... i need to correct this problem could u tell me how to do it please? im pretty sure thats the sasser worm but dont really know
thanks for your help

Our support has contacted the author of this message, giancarlo sasso, and helped to solve his problem.


can not start computer - lsass.exe system error message

Problem Summary: can not start computer - lsass.exe system error message
i can not get my computer to even boot up. suspect sasser worm. can not run any fixes as it requires computer to boot up. clicking the error message box simply perpuates cycle

Our support has contacted the author of this message, frank deluise, and helped to solve his problem.


floppydisk fail (40)

Problem Summary: floppydisk fail (40)
computer starts up with black screen and say floppy disk fail (40)

Our support has contacted the author of this message, Jenell, and helped to solve his problem.


sasser worm infection

Problem Summary: sasser worm infection
Windows xp won\'t completely launch. After login, systems hangs then shuts down

Our support has contacted the author of this message, David Bell, and helped to solve his problem.


Explorer keeps restarting every 10-20 seconds

Problem Summary: Explorer keeps restarting every 10-20 seconds
For the last couple of days while online explorer has been restarting over and over i have tryed multiple virus/spyware/trojan/adware scanners i have cleaned my regestry and temp files and with no help and today i ran a norton scanner and it told me i had the sasser worm and am wondering if this is causing the problem?
What else can i do?

Thank You

Our support has contacted the author of this message, William Muller, and helped to solve his problem.


Isass.exe

Problem Summary: Isass.exe
I can\'t get my computer to boot at all. It gets to the point where it is supposed to have a start up screen and it just has a black screen. All I can see is my arrow for my mouse. After a few minutes it brings up an error message. The screen is still black but the error message is an lsass.exe error about memory or something. Anyway from what i\'ve been reading it seems to be a virus, but I Can\'t get anything but a black screen to get it off. I am not currently able to use my computer at all!!!

Our support has contacted the author of this message, Mirko Mise, and helped to solve his problem.


Isass.exe

Problem Summary: Isass.exe
I can\'t get my computer to boot at all. It gets to the point where it is supposed to have a start up screen and it just has a black screen. All I can see is my arrow for my mouse. After a few minutes it brings up an error message. The screen is still black but the error message is an lsass.exe error about memory or something. Anyway from what i\'ve been reading it seems to be a virus, but I Can\'t get anything but a black screen to get it off. Iam not currently able to use my computer at all!

Our support has contacted the author of this message, Mirko Mise, and helped to solve his problem.


Isass.exe

Problem Summary: Isass.exe
I can\'t get my computer to boot at all. It gets to the point where it is supposed to have a start up screen and it just has a black screen. All I can see is my arrow for my mouse. After a few minutes it brings up an error message. The screen is still black but the error message is an lsass.exe error about memory or something. Anyway from what i\'ve been reading it seems to be a virus, but I Can\'t get anything but a black screen to get it off. Iam not currently able to use my computer at all!

Our support has contacted the author of this message, Mirko Misevic, and helped to solve his problem.


dell laptop will not acknowledge me as administrator on the administration acount

Problem Summary: dell laptop will not acknowledge me as administrator on the administration acount
wont let me make any changes to my laptop or let me delete any spy ware or malware. just keeps saying you can not perform this action as you are not the administrator

Our support has contacted the author of this message, sharon brown, and helped to solve his problem.


dell laptop will not acknowledge me as administrator on the administration acount

Problem Summary: dell laptop will not acknowledge me as administrator on the administration acount
wont let me make any changes to my laptop or let me delete any spy ware or malware. just keeps saying you can not perform this action as you are not the administrator

Our support has contacted the author of this message, sharon brown, and helped to solve his problem.


Can\'t reinstall XP

Problem Summary: Can\'t reinstall XP
Having had \'blue screen\' problems, I decided to re-instal XP Home Edition on my desktop (Athlon 2.7ghz ; 1gb RAM).
Set Bios to boot from cd, installation began - WIndows files removed and then the message \"insufficient system resources exist to complete the api\".
Computer reboots - tries to instal XP and then the same message re-occurs over again.

Our support has contacted the author of this message, Colin Nicholson, and helped to solve his problem.


log on problem

Problem Summary: log on problem
Whenever I log onto my computer it restarts automatically within seconds

Our support has contacted the author of this message, darrell holliday, and helped to solve his problem.


Computer Keep Restarting, isass.exe - system error insufficient resources exist to complete the API

Problem Summary: Computer Keep Restarting, isass.exe - system error insufficient resources exist to complete the API
once I reboot my laptop, and the normal windows logo appaer try to load up the windows, and then a message box appaer with a title Isass.exe - System Error and the message says Insufficient system resources exist to complete the APi

Our support has contacted the author of this message, Ramziyah, and helped to solve his problem.


turn laptop on and type in password and then I can go no further . Black screen with cursor nothing else HELp I have tried safe mode that does not work

Problem Summary: turn laptop on and type in password and then I can go no further . Black screen with cursor nothing else HELp I have tried safe mode that does not work
I have tried everything I can think of and I am freaking out that I can not get my computer to turn on. It is wiht my lap top not this computer

Our support has contacted the author of this message, Lori rohrbach, and helped to solve his problem.


Logging into windows

Problem Summary: Logging into windows
Every time I enter my password, it says \"loading Settings\" then it closes. I cannot get into Windows XP. I tried the f8, got into safe mode, and it does the same thing. Its like a loop. Tried a boot disk in the cd/dvd drive, but it says no boot disk available, try again.

Please advise

Our support has contacted the author of this message, Angela Morgan, and helped to solve his problem.


Sasser virus, can\'t even go to safemode

Problem Summary: Sasser virus, can\'t even go to safemode
Error before windows boots
an invalid parameter was passed to a service or function
lsass.exe - system error
PLEASE HELP

Our support has contacted the author of this message, Robert Khayat, and helped to solve his problem.


Sasser Virus

Problem Summary: Sasser Virus
I have a Dell laptop with Windows 2000 on it and I am getting the shutdown in 60 seconds warning. Winnt\\system32\\lsass.exe status code 128. can you offer any assistance?

thanks

Our support has contacted the author of this message, Mark Smith, and helped to solve his problem.


lsass.exe - Application Error

Problem Summary: lsass.exe - Application Error
I have a Dell Inspiron 600 laptop. When I start the computer, everything is fine right up until you get to the screen where you would type in your password. At this point, the screen is completely black and there is an error window that says:

lsass.exe - Application error
The application failed to initialize properly (0xc0000005). Click on OK to terminate the application.

Unlike many other people who report this problem, the computer never restarts, explorer never opens, and when I try to start it in safe mode I get a long list of things that all start with \"multi(0)rdisk\"

Then when safe mode finally starts, I get the same problem as when I try to start in normal mode.

I\'m really stuck here, it\'s my girlfriend\'s computer and she doesn\'t know yet. I\'m anticipating a good hollering-at when she does...

Our support has contacted the author of this message, Jay, and helped to solve his problem.


lsass.exe error, failed to boot the system

Problem Summary: lsass.exe error, failed to boot the system
Hi,

I am unable to book my system and I get this error ( Could not load lsass.exe, failed to boot - or similar ).

My OS is Windows XP Home Edition.

While many advices require the system to be up, my problem is I am unable to boot my system. I have tried in all other modes to reboot - thru command prompt, through safe mode and some more - but all these end up with this same error.

How do I proceed?

Thank you in advance.

Regards,
Thomas

Our support has contacted the author of this message, Thomas, and helped to solve his problem.


Sasser worm problem

Problem Summary: Sasser worm problem
I seem to have a sasser worm on my computer beause i get the same message as everyone else with status code 1073741819. I am able to acess my desktop but my virus program does not work. Also the internet does not load so i cannot download anthing. How do i get rid of this?

Our support has contacted the author of this message, Emily, and helped to solve his problem.


computer keeps saying windows needs to close

Problem Summary: computer keeps saying windows needs to close
every time i open up my computer it keeps saying windows needs to close then it sais send error report after when i click that the screen go\'sd black and even if i don\'t click that it still go\'s black

Our support has contacted the author of this message, Abdullah, and helped to solve his problem.


isass.exe

Problem Summary: isass.exe
when starting up it goes slow then comes to the sign in and before it can even open it pops up with isass.exe and attempts to restart. HP running XP

Our support has contacted the author of this message, Steve, and helped to solve his problem.


isass.exe

Problem Summary: isass.exe
seam to have a virus and unable to log onto computor to fix it keeps restarting

Our support has contacted the author of this message, steve, and helped to solve his problem.


isass.exe

Problem Summary: isass.exe
seam to have a virus and unable to log onto computor to fix it keeps restarting

Our support has contacted the author of this message, steve, and helped to solve his problem.


Think I have Sasser worm

Problem Summary: Think I have Sasser worm
I have Windows XP, on a Dell XPS laptop, which I bought back in 2005. I thought I had all the security updates and service pack updates, but i\'m not sure.

I believe I have the Sasser Worm. Initially my computer would attempt to boot, only to reboot within 60 seconds while displaying: C\\Windows\\System32\\Lsass.exe
System code -1073741819.

I restored my system to an earlier date and the comptuer was seemed to be running something in the back ground, at least I think. The cooling fans started to run on high and an hourglass attached to the right side of the cursor was constant, never disappearing. My security updates woudln\'t stay enabled. I attempted to download the latests windows security updates, but was only able when I quickly turned the security updates on and went to the microsoft security update page. Only one of the updates were unable to load.

I downloaded Stinger and scanned, nothing found. I disabled the system restore in attempt to edit the registry files according to the steps in this link:http://vil.nai.com/vil/content/v_125007.htm, rebooted the system and now I can\'t reboot. The Windows XP screen loads and instead of seeing my desktop I see a black screen with my cursor. What can I do? I\'m not a computer genius but I can navagate file paths, delete antying necessary and make explicit changes. Please help.

Our support has contacted the author of this message, MC, and helped to solve his problem.


Unable to access Windows XP to eliminate the virus

Problem Summary: Unable to access Windows XP to eliminate the virus
I seem to have the sasser virus, and all I have been told is how I can remove the virus whilst I can access Windows Vista. I can\'t because my computer restarts itself before starting Windows, how can I remove the virus whilst not being able to access Windows or how can I be able to get onto Windows to remove the virus?

Our support has contacted the author of this message, Ian McMurray, and helped to solve his problem.


can\'t boot to remove sasser

Problem Summary: can\'t boot to remove sasser
I seem to have the sasser virus, and all I have been told is how I can remove the virus whilst I can access Windows xp. I can\'t because my computer restarts itself before starting Windows, how can I remove the virus whilst not being able to access Windows or how can I be able to get onto Windows to remove the virus?

Our support has contacted the author of this message, ryan, and helped to solve his problem.


computer restarts itself in 1 min

Problem Summary: computer restarts itself in 1 min
lsass error system will restart in 1 min. status code 1073741819

computer will not let me shutdown, or standby, or get on internet.


please help

Our support has contacted the author of this message, David, and helped to solve his problem.


lsass.exe

Problem Summary: lsass.exe
I can\'t get my computer to boot at all. It gets to the point where it is supposed to have a start up screen and it just has a black screen. All I can see is my arrow for my mouse. After a few minutes it brings up an error message. The screen is still black but the error message is an lsass.exe error about memory or something. Anyway from what i\'ve been reading it seems to be a virus, but I Can\'t get anything but a black screen to get it off. I am not currently able to use my computer at all!!!

Our support has contacted the author of this message, Megan, and helped to solve his problem.


lsass.exe

Problem Summary: lsass.exe
I can\'t get my computer to boot at all. It gets to the point where it is supposed to have a start up screen and it just has a black screen. All I can see is my arrow for my mouse. After a few minutes it brings up an error message. The screen is still black but the error message is an lsass.exe error about memory or something. Anyway from what i\'ve been reading it seems to be a virus, but I Can\'t get anything but a black screen to get it off. I am not currently able to use my computer at all!!!

Our support has contacted the author of this message, Megan, and helped to solve his problem.


lsass.exe

Problem Summary: lsass.exe
I can\'t get my computer to boot at all. It gets to the point where it is supposed to have a start up screen and it just has a black screen. All I can see is my arrow for my mouse. After a few minutes it brings up an error message. The screen is still black but the error message is an lsass.exe error about memory or something. Anyway from what i\'ve been reading it seems to be a virus, but I Can\'t get anything but a black screen to get it off. I am not currently able to use my computer at all!!!

Our support has contacted the author of this message, Megan, and helped to solve his problem.


Isass.exe virus

Problem Summary: Isass.exe virus
I think I have this virus. However my computer only loads a black screen when it should be a welcome screen. I can only see my white mouse arrow. After a few minutes an lsass.exe error pops up about memory, or something like that, with the remainder of the screen still being black. I want to fix this but don\'t know how... I surely don\'t want to lose all my documents!

Our support has contacted the author of this message, Megan, and helped to solve his problem.


sasser worm wont let me go past signing in

Problem Summary: sasser worm wont let me go past signing in
After a windows update to be able to watch vids and listen to music(b/c my original one \'crashed\' I now get this status code: 1073741819. The system then shuts down in 60 secx. How can i fix it anything when it shuts down before I can even sign in?!

ive tried other fixes
and now im left with
spollsv.exe - Application error
the instruction at \"0x009a0671\". referenced memory at\"0x009a0671\" The memory could not be \"written
it gives me 2 options
click on OK to terminate the program
Click on CANCEL to debug the program

Our support has contacted the author of this message, yamaly macias, and helped to solve his problem.


sasser worm wont let me go past signing in

Problem Summary: sasser worm wont let me go past signing in
After a windows update to be able to watch vids and listen to music(b/c my original one \'crashed\' I now get this status code: 1073741819. The system then shuts down in 60 secx. How can i fix it anything when it shuts down before I can even sign in?!

ive tried other fixes
and now im left with
spollsv.exe - Application error
the instruction at \"0x009a0671\". referenced memory at\"0x009a0671\" The memory could not be \"written
it gives me 2 options
click on OK to terminate the program
Click on CANCEL to debug the program

Our support has contacted the author of this message, Yamaly Macias, and helped to solve his problem.


sasser worm wont let me even signing in

Problem Summary: sasser worm wont let me even signing in
After a windows update to be able to watch vids and listen to music(b/c my original one \'crashed\') I now get this status code: 1073741819. The system then shuts down in 60 secs. How can i fix it anything when it shuts down before I can even sign in?!

ive tried other fixes
and now im left with
spollsv.exe - Application error
the instruction at \"0x009a0671\". referenced memory at\"0x009a0671\" The memory could not be \"written
it gives me 2 options
click on OK to terminate the program
Click on CANCEL to debug the program

Our support has contacted the author of this message, Yamaly Macias, and helped to solve his problem.


Sasser worm won\'t allow computer to start up

Problem Summary: Sasser worm won\'t allow computer to start up
My friend\'s computer received the message that says system shutdown in 60 seconds. We\'ve determined that it is the sasser worm, but every time we start up the computer and try to run something to get rid of the virus, the computer shuts down. I recently found that you can do something to get it to stop shutting down, but now the computer won\'t even start up. When we start it, it says object error lsass.exe. Then it is stuck on the screen \"windows is starting up\".

Please help!
Thanks a lot,
Becky

Our support has contacted the author of this message, Becky, and helped to solve his problem.


worm make shut down after 1 minutes

Problem Summary: worm make shut down after 1 minutes
hi
first i thanks your web to this service

my cpu shutdown after 59-57-56secondes
what i can do

Our support has contacted the author of this message, anas, and helped to solve his problem.


sasser worm?

Problem Summary: sasser worm?
I am trying to fix a computer for a friend who when they turn their comp on it would just cut saying error lsass.exe but now it loads up then just goes windows proffenial then goes to a black screen and then stays like that ..trying to start in safe mode also produces a blank screen. Any ideas will be most appreciated! Thankyou!

Our support has contacted the author of this message, debby, and helped to solve his problem.


windows has encountered a critical problem and will automatically restart in about one minute.

Problem Summary: windows has encountered a critical problem and will automatically restart in about one minute.
Hi. Whenever I connect to the internet an error message pops up \"Windows has encountered a critical problem and will restart in one minute\" and restarts my machine after a minute. If I turn my wireless switch off then my desktop runs fine. I\'m using Windows Vista Home Premium 32bit. I really don\'t know what to do, please help!

Our support has contacted the author of this message, Christine, and helped to solve his problem.


Windows has encountered a critical error and will restart in one minute

Problem Summary: Windows has encountered a critical error and will restart in one minute
Whenever I connect to the internet an error message pops up \"Windows has encountered a critical error and will restart in one minute\" and restarts my machine after a minute. If I turn my wireless switch off then my laptop runs fine. I\'m using Windows Vista 32bit. I\'ve run anti-virus etc to no avail. What is happening?!? Any help will be appreciated.

Our support has contacted the author of this message, Stu, and helped to solve his problem.


windows critical error

Problem Summary: windows critical error
hi. ive just tried downloading msn messenger and now the computer keeps coming up with a message saying \"critical error. will restart in one minute. save work now.\" and it restarts. and also says that i have no administrive priveligies when i try go into control panel or anything.
please help. its windows vista. thankyou

Our support has contacted the author of this message, mel baird, and helped to solve his problem.


Sasser Virus

Problem Summary: Sasser Virus
I believe that I have the saser virus, my system keeps restarting however most of the fixes i have seen require the system to be running to administer patches or remove reg files.. How can I solve this problem without my system booting.. Is there a way to access the command prompt from the utility? Thank you.

Our support has contacted the author of this message, antwon taylor, and helped to solve his problem.


computer keeps starting over and over

Problem Summary: computer keeps starting over and over
Comp. keeps restarting. Shows blue screen \"system is shutting down to prevent more damage. Collecting crash data. Memory dumpcountdown etc.\" then starts up again
It will not even let me start up in safe mode
i don\'t have a start up disk

Our support has contacted the author of this message, gabriela, and helped to solve his problem.


autorithy shutdown the system in 40 seconds with windows xp sp 2

Problem Summary: autorithy shutdown the system in 40 seconds with windows xp sp 2
I have 1 laptop with windows xp sp2 installed but when the user is not connected to the network working offline with domain credential . the authorithy system dialog box is display and the system will be shutting down in 4o secs
I made a full system scan on safe mode with system restore disable but nothing changed. Can yu help on this?
Thanks

Our support has contacted the author of this message, cesare balena, and helped to solve his problem.

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