If you have any questions or problems with our software or your computer, you are in the right place! We provide full-time support for both registered and unregistered users. However, registered users have priority in support.
Before submitting support ticket, please look through these common questions and answers. Most of your possible questions are already answered here. Please submit support ticket only if didn't find an answer within frequently asked questions on this page. Submitting questions that already have answers here will result in delayed response time!
Frequently Asked Questions
Answers to most common questions
How to order by phone?
How to order by fax?
How to register?
I can't update anti spyware database via the Internet. How to fix updating?
If you don't see your particular question answered above, submit support ticket into our Online HelpDesk. Support tickets are usually reviewed and answered in 3 – 12 hours, depending on the day of the week, time of the day and your time zone.
Important: Please note that you should check for replies to support tickets you submitted here from time to time. All communication with our support team is performed via our Online HelpDesk only. We do not use email for supporting our customers as email is not reliable medium for time-critical communication.
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Professional Remote Assistance
If you want our professionals to solve the problem with your computer remotely or help you with installation or configuring of our products, try our professional fee-based services:
Remote Installation & Configuration
During remote support session our professional will log into your computer (only Internet connection and your presence in front of the computer needed), install up to three our products on one computer and configure them according to your requirements.
Remote Problem Solving
During remote support session our professional will log into your computer (only Internet connection and your presence in front of the computer needed), diagnose the source of your problem with Viruses, Spyware, Adware, Pop ups, Printer Spooler, Generic Host Process and other Windows components and resolve them using our proprietary technologies.
Remote Assistance Terms and Conditions
- The length of support session can't exceed one hour. If you have severe problem that needs more than one hour to resolve, our support team will recommend you to purchase additional support sessions.
- While our specialists have enough knowledge to resolve 99% of problems users face with, we do not give guarantee that your particular problem will be solved during the support session. You pay for the time of our specialists, not for the solution of the problem. Payments for remote assistance are non-refundable.
- After paying for the remote assistance you will receive your order receipt with additional instructions. Per those instructions you should open support ticket at our HelpDesk and tell our support representative the most suitable for you time of remote session. Once you synchronize your time with our support team, follow their instructions to start support session.