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How to remove HelpExpress (ads, banners, deals)



Threat's profile Threat indicator: HIGH

Name of the threat:HelpExpress

Command or file name:media64.exe

Threat type:Adware

Affected OS:Win32/Win64 (Windows XP, Vista/7, 8/8.1, Windows 10)

Affected browsers:Google Chrome, Mozilla Firefox, Internet Explorer, Safari

HelpExpress is a piece of banner depict advertising on the WAD and most buyers are unaware that HelpExpress is running on their machines as they don't get HelpExpress removal tool to detect and remove HelpExpress. You will require to install HelpExpress removal tool as HelpExpress may add HTML links to your favorites and your desktop. When precessors of present-day HelpExpress appeared on our computers they were very simple and safety programs. A user could remove HelpExpress at will not crippling computer and without any HelpExpress removal tool. HelpExpress is big business and there is a great deal of money in there. From the tecnhic attitude not having of HelpExpress removal tool it can result in the PC instability.


HelpExpress intrusion method

HelpExpress installs on your PC along with free software. This method is called "bundled installation". Freeware offers you to install additional module (HelpExpress). Then if you fail to decline the offer it starts hidden installation. HelpExpress copies its file(s) to your hard disk. Its typical file name is media64.exe . Then it creates new startup key with name HelpExpress and value media64.exe . You can also find it in your processes list with name media64.exe or HelpExpress. Also, it can create folder with name HelpExpress under C:\Program Files\ or C:\ProgramData. If you have further questions about HelpExpress, please ask below. You can use programs to remove HelpExpress from your browsers below.


Download Removal Tool

Download this advanced removal tool and solve problems with HelpExpress and media64.exe (download of fix will start immediately):

Download WiperSoft Antispyware to remove HelpExpress

* WiperSoft Antispyware was developed to remove threats like HelpExpress in automatic mode. Remover has active module to protect PC from hijackers, trojans, ransomware and other viruses. Trial version of Wipersoft provides detection of computer viruses for FREE. To remove malware, you have to purchase the full version of Wipersoft.


Features of WiperSoft Antispyware Malware Remediation Tool

  • Removes all files created by viruses.
  • Removes all registry entries created by viruses.
  • You can activate System and Network Guards and forget about malware.
  • Can fix browser problems and protect browser settings.
  • Removal is guaranteed - if Removal Tool fails ask for FREE support.
  • 24/7 Spyware Helpdesk Support included into the package.

Download Spyhunter Remediation Tool by Enigma Software

Download antimalware designed specifically to remove threats like HelpExpress and media64.exe (download of fix will start immediately):

Download AntiMalware to remove HelpExpress

Features of Spyhunter Remediation Tool

  • Removes all files created by HelpExpress.
  • Removes all registry entries created by HelpExpress.
  • Fixes browser redirection and hijack if needed.
  • "Toolbar Remover" tool will help you get rid of unwanted browser extensions.
  • Removal is guaranteed - if Spyhunter Remediation Tool fails ask for FREE support.
  • 24/7 Helpdesk Support and 5 hours of Remote Support via GoToAssist included into the package.


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Software Industry Professionals Member Threat's description and solution are developed by Security Stronghold security team.

Here you can also learn:


How to remove HelpExpress manually

This problem can be solved manually by deleting all registry keys and files connected with HelpExpress, removing it from startup list and unregistering all corresponding DLLs. Additionally missing DLL's should be restored from distribution in case they are corrupted by HelpExpress.

To get rid of HelpExpress, you should:

1. Kill the following processes and delete the appropriate files:

  • aclui.dat
  • attunedl.exe
  • attunelog.dat
  • helpexp.exe
  • hxiul.exe
  • install.dat
  • manifest.dat
  • maxerror.dat
  • removal.pif
  • removemm.exe
  • tkfile.dat
  • welcome.txt
  • hxdlalhx.exe
  • removehx.bat
  • removehx.pif

Warning: you should delete only those files which checksums are listed as malicious. There may be valid files with the same names in your system. We recommend you to use WiperSoft Antispyware Malware Remediation Tool for safe problem solution.

**Trial version of Wipersoft provides detection of computer viruses for FREE. To remove malware, you have to purchase the full version of Wipersoft.

2. Delete the following malicious folders:

  • %programfiles%\alset\
  • %programfiles%\alset network\
  • %programfiles%\aveo\
  • %programfiles%\alset\
  • %programfiles%\alset network\
  • %programfiles%\alset\helpexpress\
  • %programfiles%\aveo\
  • program\alset\helpexpress\

3. Delete the following malicious registry entries and\or values:

  • Key: software\hx
  • Key: software\hxdl
  • Key: software\microsoft\windows\currentversion\run\emsw.exe
    Value: @
  • Key: software\microsoft\windows\currentversion\run\helpexp.exe
    Value: @
  • Key: software\microsoft\windows\currentversion\run\hxiul.exe
    Value: @
  • Key: Software\Alset
  • Key: software\microsoft\windows\currentversion\run\emsw.exe
    Value: @
  • Key: software\microsoft\windows\currentversion\run\helpexp.exe
    Value: @
  • Key: software\microsoft\windows\currentversion\run\hxdl.exe
    Value: @
  • Key: software\microsoft\windows\currentversion\run\hxiul.exe
    Value: @
  • Key: SOFTWARE\Alset\HX
  • Key: Software\Alset\HX\HXDL
  • Key: Software\Alset\HX\HXIUL
  • Key: Software\Microsoft\Windows\CurrentVersion\Uninstall\HelpExpress

Warning: if value is listed for some registry entries, you should only clear these values and leave keys with such values untouched. We recommend you to use WiperSoft Antispyware Malware Remediation Tool for safe problem solution.


Uninstall HelpExpress related programs from Control Panel

We recommend you to check list of installed programs and search for HelpExpress entry or other unknown and suspicious programs. Below are instructions for different version if Windows. In some cases adware programs are protected by malicious service or process and it will not allow you to uninstall it. If HelpExpress won't uninstall or gives you error message that you do not have sufficient rights to do this perform below instructions in Safe Mode or Safe Mode with Networking or use WiperSoft Antispyware Malware Remediation Tool.


Windows 10

  • Click on the Start menu and choose Settings
  • Then click on System and choose Apps & Features in the left column
  • Find HelpExpress under in the list and click Uninstall button near it.
  • Confirm by clicking Uninstall button in opened window if necessary.

Windows 8/8.1

  • Right click on the bottom left corner of the screen (while on your desktop)
  • In the menu choose Control Panel
  • Click Uninstall a program under Programs and Features.
  • Locate programs that can be connected with HelpExpress or other related suspicious program.
  • Click Uninstall button.
  • Wait until uninstall process is complete.

Windows 7/Vista

  • Click Start and choose Control Panel.
  • Choose Programs and Features and Uninstall a program.
  • In the list of installed programs find entries related to HelpExpress
  • Click Uninstall button.

Windows XP

  • Click Start
  • In the menu choose Control Panel
  • Choose Add / Remove Programs.
  • Find HelpExpress related entries.
  • Click Remove button.

Remove HelpExpress related extensions from your browsers

HelpExpress in some cases can be accompanied with browsers extension. We recommend you to use free option Toolbar Remover under Tools in Spyhunter Remediation Tool to remove unwanted browser extensions related to HelpExpress. We recommend you to perform scan your PC with Removal Tool or Spyhunter Remediation Tool. To remove extenions from your browsers manually do the following:

Internet Explorer

  • While in Internet Explorer click cogwheel icon in the top right corner
  • In the menu choose the Manage Add-ons
  • Select Toolbar and Extension tab.
  • Choose add-on possibly related to HelpExpress or other related adware BHO.
  • Click Disable button.

Warning: This option will only disable unwanted plugin. For effective HelpExpress removal use WiperSoft Antispyware Malware Remediation Tool.

Google Chrome

  • Start Google Chrome.
  • In the address bar type chrome://extensions/
  • In the list of add-ons find related to HelpExpress and click recycle bin icon.
  • Confirm HelpExpress removal.

Mozilla Firefox

  • Open Firefox
  • In the address bar type about:addons
  • Click Extensions tab.
  • In the list of extension locate ones related to HelpExpress.
  • Click Remove button near it.

Protect computer and browsers from infection

Adware threats like HelpExpress are very widespread and, unfortunately, many anti-virus programs fail to detect it. To protect your computer from future infection we recommend you to use WiperSoft Antispyware Malware Remediation Tool, it has active protection module and browser settings guard. It does not conflict with any anti-virus programs and creates additional shield against threats like HelpExpress.


Here are the descriptions of problems connected with HelpExpress and media64.exe we received earlier:

Problem Summary: I want to disable print screen key on XP machine.

I want to disable print screen key on XP machine in hole network. in my network 100 XP machines are working. How to disable print screen key from that all PC.

Problem was successfully solved. Ticket was closed.

This threat often comes with: smitfraudfix

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