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How to remove Customer Promos (ads, banners, deals)



Threat's profile Threat indicator: HIGH

Name of the threat:Customer Promos

Command or file name:(randomname).dll

Threat type:Adware

Affected OS:Win32/Win64 (Windows XP, Vista/7, 8/8.1, Windows 10)

Affected browsers:Google Chrome, Mozilla Firefox, Internet Explorer, Safari



Customer Promos - is another browser extension from Super Web LLC. It can be integrated into many internet browsers, for example, Google Chrome, Internet Explorer, Mozilla Firefox. Developers of this application say, that Customer Promos helps user with web surfing. But its main purpose is displaying different commercials on webpages, that user visits. Those advertisements redirect user to potentially harmful websites. This is why you should remove Customer Promos from PC.


Customer Promos intrusion method

Customer Promos

Customer Promos installs on your PC along with free software. This method is called "bundled installation". Freeware offers you to install additional module (Customer Promos). Then if you fail to decline the offer it starts hidden installation. Customer Promos copies its file(s) to your hard disk. Its typical file name is (randomname).dll. Then it creates new startup key with name Customer Promos and value (randomname).dll. You can also find it in your processes list with name (randomname).dll or Customer Promos. Also, it can create folder with name Customer Promos under C:\Program Files\ or C:\ProgramData. If you have further questions about Customer Promos, please ask below. You can use programs to remove Customer Promos from your browsers below.


Download Removal Tool

Download this advanced removal tool and solve problems with Customer Promos and (randomname).dll (download of fix will start immediately):

Download WiperSoft Antispyware to remove Customer Promos

* WiperSoft Antispyware was developed to remove threats like Customer Promos in automatic mode. Remover has active module to protect PC from hijackers, trojans, ransomware and other viruses. Trial version of Wipersoft provides detection of computer viruses for FREE. To remove malware, you have to purchase the full version of Wipersoft.


Features of WiperSoft Antispyware Malware Remediation Tool

  • Removes all files created by viruses.
  • Removes all registry entries created by viruses.
  • You can activate System and Network Guards and forget about malware.
  • Can fix browser problems and protect browser settings.
  • Removal is guaranteed - if Removal Tool fails ask for FREE support.
  • 24/7 Spyware Helpdesk Support included into the package.

Download Stronghold AntiMalware by Security Stronghold LLC

Download antimalware designed specifically to remove threats like Customer Promos and (randomname).dll (download of fix will start immediately):

Download AntiMalware to remove Customer Promos

Features of Stronghold Antimalware

  • Removes all files created by Customer Promos.
  • Removes all registry entries created by Customer Promos.
  • Fixes browser redirection and hijack if needed.
  • "Toolbar Remover" tool will help you get rid of unwanted browser extensions.
  • Removal is guaranteed - if Stronghold AntiMalware fails ask for FREE support.
  • 24/7 Helpdesk Support and 5 hours of Remote Support via GoToAssist included into the package.


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Software Industry Professionals Member Threat's description and solution are developed by Security Stronghold security team.

Here you can also learn:


How to remove Customer Promos manually

This problem can be solved manually by deleting all registry keys and files connected with Customer Promos, removing it from startup list and unregistering all corresponding DLLs. Additionally missing DLL's should be restored from distribution in case they are corrupted by Customer Promos.

To get rid of Customer Promos, you should:

1. Kill the following processes and delete the appropriate files:

  • uninstall.exe

Warning: you should delete only those files which checksums are listed as malicious. There may be valid files with the same names in your system. We recommend you to use WiperSoft Antispyware Malware Remediation Tool for safe problem solution.

**Trial version of Wipersoft provides detection of computer viruses for FREE. To remove malware, you have to purchase the full version of Wipersoft.

2. Delete the following malicious folders:

  • C:\Program Files\Customer Promos

3. Delete the following malicious registry entries and\or values:

no information

Warning: if value is listed for some registry entries, you should only clear these values and leave keys with such values untouched. We recommend you to use WiperSoft Antispyware Malware Remediation Tool for safe problem solution.


Uninstall Customer Promos related programs from Control Panel

We recommend you to check list of installed programs and search for Customer Promos entry or other unknown and suspicious programs. Below are instructions for different version if Windows. In some cases adware programs are protected by malicious service or process and it will not allow you to uninstall it. If Customer Promos won't uninstall or gives you error message that you do not have sufficient rights to do this perform below instructions in Safe Mode or Safe Mode with Networking or use WiperSoft Antispyware Malware Remediation Tool.


Windows 10

  • Click on the Start menu and choose Settings
  • Then click on System and choose Apps & Features in the left column
  • Find Customer Promos under in the list and click Uninstall button near it.
  • Confirm by clicking Uninstall button in opened window if necessary.

Windows 8/8.1

  • Right click on the bottom left corner of the screen (while on your desktop)
  • In the menu choose Control Panel
  • Click Uninstall a program under Programs and Features.
  • Locate programs that can be connected with Customer Promos or other related suspicious program.
  • Click Uninstall button.
  • Wait until uninstall process is complete.

Windows 7/Vista

  • Click Start and choose Control Panel.
  • Choose Programs and Features and Uninstall a program.
  • In the list of installed programs find entries related to Customer Promos
  • Click Uninstall button.

Windows XP

  • Click Start
  • In the menu choose Control Panel
  • Choose Add / Remove Programs.
  • Find Customer Promos related entries.
  • Click Remove button.

Remove Customer Promos related extensions from your browsers

Customer Promos in some cases can be accompanied with browsers extension. We recommend you to use free option Toolbar Remover under Tools in Stronghold AntiMalware to remove unwanted browser extensions related to Customer Promos. We recommend you to perform scan your PC with Removal Tool or Stronghold AntiMalware. To remove extenions from your browsers manually do the following:

Internet Explorer

  • While in Internet Explorer click cogwheel icon in the top right corner
  • In the menu choose the Manage Add-ons
  • Select Toolbar and Extension tab.
  • Choose add-on possibly related to Customer Promos or other related adware BHO.
  • Click Disable button.

Warning: This option will only disable unwanted plugin. For effective Customer Promos removal use WiperSoft Antispyware Malware Remediation Tool.

Google Chrome

  • Start Google Chrome.
  • In the address bar type chrome://extensions/
  • In the list of add-ons find related to Customer Promos and click recycle bin icon.
  • Confirm Customer Promos removal.

Mozilla Firefox

  • Open Firefox
  • In the address bar type about:addons
  • Click Extensions tab.
  • In the list of extension locate ones related to Customer Promos.
  • Click Remove button near it.

Protect computer and browsers from infection

Adware threats like Customer Promos are very widespread and, unfortunately, many anti-virus programs fail to detect it. To protect your computer from future infection we recommend you to use WiperSoft Antispyware Malware Remediation Tool, it has active protection module and browser settings guard. It does not conflict with any anti-virus programs and creates additional shield against threats like Customer Promos.


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